Spanish-Speaking Customer Advisor

Ignite; Almada; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Base Salary: €1,050 per month

Language Bonus: €100 per month

Meal Allowance: €7 per working day

Performance Incentive Plan: Up to €100

Work Environment: On-site Sete Rios, <

Multicultural, collaborative team

Job summary

Ignite in Lisbon’s Sete Rios seeks Spanish-speaking, customer-focused professionals for an entry-level on-site role. You will be the voice of a global consumer electronics brand, assisting Spanish-speaking clients with empathy and technical guidance.

You will manage inquiries across phone, email and chat, document interactions in the CRM, and collaborate with colleagues to deliver consistent, high-quality service while staying updated on product releases and policies.

Qualifications

• Professional fluency in Spanish (C1/C2) for client communication.
• Advanced English (C1) required for internal training and collaboration.
• Full eligibility to work in Portugal.

Responsibilities

• Multichannel Support: act as the primary contact across phone, email, and live chat to manage inquiries.
• Inquiry Resolution: provide clear answers on product specs, features, orders, shipping, and troubleshooting.
• Service Excellence: deliver standout customer care with listening, empathy, and tailored solutions.
• CRM & Database Management: document and update customer profiles and interactions in systems.
• Cross-Functional Collaboration: work with team members and coaches to resolve complex cases.
• Continuous Improvement: attend trainings to stay updated on products and policies.

Skills

Spanish C1/C2

English C1

Job description

• Location: Sete Rios, Lisbon, Portugal (On-site)




• Employment Type: Full-Time (Entry-Level)




• Department: Customer Support / Client Operations (Information Services / Consumer Electronics)




• Languages Required: Fluent Spanish (C1/C2) and Advanced English (C1)

About the Role

Are you an exceptional communicator fluent in Spanish looking to kick-start an inspiring international career in one of Europe's sunniest and most culturally vibrant capitals?

We are seeking dynamic, customer-focused, and tech-savvy professionals to join our expanding team in Sete Rios, Lisbon. In this role, you will be the primary voice of a globally renowned leader in consumer electronics and home appliances. You will provide empathetic, high-quality assistance to our Spanish-speaking clients, ensuring every interaction reflects the innovation and excellence of the brand.

Key Responsibilities

• Multichannel Support: Act as the primary point of contact across phone, email, and live chat to manage and resolve a wide variety of customer inquiries.




• Inquiry Resolution: Provide clear, accurate answers regarding product specifications, advanced features, order processing, shipping logistics, delivery updates, and technical troubleshooting.




• Service Excellence: Deliver standout customer care by actively listening, exercising emotional intelligence, and tailoring effective solutions to individual needs.




• CRM & Database Management: Accurately manage, document, and update customer profiles, interactions, and follow-up actions within internal database and ticketing systems.




• Cross-Functional Collaboration: Work closely with team members, supervisors, and quality coaches to elevate complex cases, share operational feedback, and ensure a seamless service experience.




• Continuous Improvement: Attend regular training workshops, team briefings, and coaching sessions to stay fully up to date with new product releases, policy updates, and service standards.

Candidate Profile & Qualifications

Language Proficiency

• Professional fluency in Spanish (C1/C2 level), both written and spoken, for clear and polished communication with clients.




• Advanced proficiency in English (C1 level) required for internal training programs, system navigation, and team collaboration.

Essential Skills & Traits

• Interpersonal Abilities: Excellent communication skills, active listening, patience, and a genuine customer-first orientation.




• Problem-Solving Aptitude: Strong analytical skills to diagnose issues rapidly, think critically under pressure, and navigate complex troubleshooting situations.




• Technical Agility: Tech-savvy with a strong ability to adapt quickly to multiple software platforms, ticketing systems, CRM databases, and communication tools simultaneously.




• Legal Requirements: Full eligibility to work legally in Portugal (such as EU citizenship, valid residency permit, or appropriate work visa).

Comprehensive Compensation & Benefits Package

• Base Salary: €1,050 per month




• Language Bonus: €100 per month




• Meal Allowance: €7 per working day (tax-efficient addition to your monthly income)




• Performance Incentive Plan: Up to €100 per month based on attendance and performance metrics




• Work Environment: Modern on-site facilities located in the heart of Sete Rios, Lisbon, equipped with excellent amenities and a multicultural, collaborative team atmosphere.