Spanish-Speaking Customer Advisor

Ignite Travel; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Base salary €1,050/mo

Language bonus €100/mo

Meal allowance €7/day

Performance incentive up to €100/mo

On-site Sete Rios, Lisbon facilities

Job summary

Ignite Travel in Lisbon is seeking an entry-level Customer Support professional fluent in Spanish and advanced English. You will be the primary voice for Spanish-speaking clients, handling inquiries across phone, email, and live chat while ensuring high-quality service aligned with brand standards.

The role requires strong communication, empathy, and a tech-sured mindset, with on-site work at Sete Rios in Lisbon. Eligibility to work in Portugal is essential.

Qualifications

• Fluent Spanish (C1/C2) with advanced English (C1) for training and collaboration.
• Entry-level role requiring strong communication and customer focus.
• Legal eligibility to work in Portugal.

Responsibilities

• Provide multichannel support via phone, email, and live chat.
• Answer inquiries about products, orders, shipping, and troubleshooting.
• Document and update customer records in CRM/ticketing systems.
• Escalate complex cases to supervisors when needed.
• Collaborate with team to improve service quality.
• Participate in training on product releases and policies.

Skills

Spanish (C1/C2)

English (C1)

Customer service

CRM software

Tools

CRM databases

Ticketing systems

Chat platforms

Job description

• Location: Sete Rios, Lisbon, Portugal (On-site)

• Employment Type: Full-Time (Entry-Level)

• Department: Customer Support / Client Operations (Information Services / Consumer Electronics)

• Languages Required: Fluent Spanish (C1/C2) and Advanced English (C1)

About the Opportunity

Are you an exceptional communicator fluent in Spanish looking to kick-start an inspiring international career in one of Europe's sunniest and most culturally vibrant cities?

We are seeking dynamic, customer-focused, and tech-fluent professionals to join our expanding team in Sete Rios, Lisbon. In this role, you will be the primary voice of a globally renowned leader in consumer electronics and home appliances. You will provide empathetic, high-quality assistance to our Spanish-speaking clients, ensuring every interaction reflects the innovation and excellence of the brand.

Key Responsibilities

• Multichannel Support: Act as the primary point of contact across phone, email, and live chat to manage and resolve a wide variety of customer inquiries.

• Inquiry Management: Thoroughly answer and resolve questions regarding product specifications, advanced features, order processing, shipping logistics, delivery updates, and technical troubleshooting.

• Service Excellence: Deliver standout customer care by actively listening, exercising emotional intelligence, and tailoring effective solutions to individual needs.

• CRM & Database Maintenance: Accurately manage, document, and update customer profiles, interactions, and follow-up actions within internal database and ticketing systems.

• Cross-Functional Collaboration: Partner closely with team members, supervisors, and quality coaches to escal complex cases, share operational feedback, and ensure a seamless service experience.

• Continuous Improvement: Participate actively in ongoing training sessions, team briefings, and performance coaching to stay fully up to date with new product releases, policy updates, and service standards.

Candidate Profile & Qualifications

Language Proficiency

• Professional fluency in Spanish (C1/C2 level), both written and spoken, for clear and polished communication with clients.

• Advanced proficiency in English (C1 level) required for internal training programs, system navigation, and team collaboration.

Essential Skills & Traits

• Interpersonal Abilities: Excellent communication skills, active listening, patience, and a genuine customer-first orientation.

• Problem-Solving Aptitude: Strong analytical skills to diagnose issues rapidly, think critically under pressure, and navigate complex troubleshooting situations.

• Technical Agility: Tech-savvy with a strong ability to adapt quickly to multiple software platforms, ticketing systems, CRM databases, and communication tools simultaneously.

• Legal Requirements: Full eligibility to work legally in Portugal (such as EU citizenship, valid residency permit, or appropriate working visa).

Comprehensive Compensation & Benefits Package

• Base Salary: €1,050 per month

• Language Bonus: €100 per month

• Meal Allowance: €7 per working day (tax-efficient addition to your monthly income)

• Performance Incentive Plan: Up to €100 per month based on attendance and performance metrics

• Work Environment: Modern on-site facilities located in the heart of Sete Rios, Lisbon, equipped with excellent amenities and a multicultural, collaborative team atmosphere.