French Speaking Customer Advisor

Ignite; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Meal allowance

Language bonus

On-site Lisbon

Multicultural team

Job summary

Ignite in Lisbon’s Sete Rios is seeking a fluent French-speaking customer support agent to join our on-site team. You will handle multichannel inquiries, resolve product- and service-related issues, and ensure a high level of customer satisfaction for French-speaking clients.

You will work with CRM systems, collaborate with cross-functional teams, and participate in ongoing training to stay aligned with product updates and service policies.

Qualifications

• Fluent French (C1/C2) and Advanced English (C1) required.
• Experience in customer support or service-oriented roles.
• Eligible to work in Portugal (EU citizen, residence permit or valid visa).

Responsibilities

• Handle multichannel French-speaking customer inquiries via phone, email and live chat.
• Resolve questions on product specs, features, orders, shipping, and troubleshooting.
• Maintain accurate customer records in CRM and coordinate with cross-functional teams.
• Collaborate with supervisors and quality coaches to improve service delivery.
• Participate in regular training and stay aligned with product rollouts and policies.

Skills

French proficiency

English proficiency

Empathy

Problem solving

Technical aptitude

CRM / ticketing tools

Tools

CRM platforms

Ticketing systems

Job description

• Location: Sete Rios, Lisbon, Portugal (On-site)

• Position Type: Full-Time

• Department: Customer Support / Client Operations

• Language Requirements: Fluent French (C1/C2) & Advanced English (C1)

About the Role

Are you an exceptional communicator fluent in French who is eager to launch an exciting, rewarding career in one of Europe's sunniest and most culturally vibrant capitals?

We are seeking energetic, customer-focused, and tech-savvy professionals to join our growing team in Sete Rios, Lisbon. In this role, you will represent a world-renowned global leader in home appliances and consumer electronics. You will deliver top-tier, empathetic support to our French-speaking clientele, ensuring every interaction embodies the high standards of innovation and quality associated with the brand.

Key Responsibilities

• Multichannel Support: Serve as the main point of contact across incoming phone calls, emails, and live chat, resolving a diverse mix of customer inquiries.

• Inquiry Resolution: Address and solve questions regarding product specs, advanced features, order processing, shipping logistics, delivery schedules, and technical troubleshooting.

• Customer-Centric Service: Cultivate positive experiences by actively listening, showing high emotional intelligence, and providing accurate, tailored solutions.

• CRM & Data Management: Maintain precise, up-to-date records of all customer touchpoints, interactions, and follow-ups within internal database platforms.

• Cross-Functional Collaboration: Partner with team members, supervisors, and quality coaches to elevate complex technical cases, share insights, and optimize the service journey.

• Continuous Growth: Participate in regular training sessions, team huddles, and performance coaching to stay fully aligned with product rollouts and service policies.

Candidate Profile & Requirements

Language Skills

• Professional proficiency in French (C1/C2 level), both written and spoken, for clear and effective communication with clients.

• Advanced proficiency in English (C1 level) required for internal training programs, system navigation, and team communications.

Core Qualifications & Traits

• Communication & Empathy: Outstanding interpersonal abilities, active listening skills, patience, and a natural service-oriented mindset.

• Problem-Solving Ability: Strong analytical skills to diagnose issues efficiently, think critically, and handle challenging troubleshooting scenarios.

• Technical Savvy: Comfortable navigating multiple software programs, CRM databases, ticketing tools, and communication channels simultaneously.

• Work Authorization: Full legal eligibility to work in Portugal (such as EU citizenship, valid residency permit, or applicable working visa).

Compensation & Benefits Package

• Base Salary: €1,100 per month

• Language Bonus: €150 per month

• Meal Allowance: €7 per working day (tax-efficient addition)

• Performance Incentives: Up to €80 per month tied to attendance and performance metrics

• Workplace & Culture: A modern, well-equipped facility located in central Sete Rios, Lisbon, featuring a collaborative and multicultural team environment.