French Speaking Customer Advisor

Ignite; Almada; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Base pay €1,100 gross monthly

Language allowance €150 per month

Meal subsidy €7 per working day

Performance bonuses up to €80 per月

Central Sete Rios office

Job summary

Ignite in Lisbon's Sete Rios is seeking a fluent French-speaking customer support professional. You will be the primary voice for French-speaking clients, delivering empathetic, high-quality assistance across phone, email, and live chat.

You will work with CRM systems and cross-functional teams to resolve inquiries and ensure excellent service. The role emphasizes strong communication, problem-solving, and technical agility to navigate product specs, orders, and logistics, while collaborating

Qualifications

• Interpersonal abilities: excellent communication, active listening, patience, customer-first orientation.
• Analytical thinking: strong problem-solving to diagnose issues rapidly and navigate troubleshooting.
• Technical agility: comfortable working across multiple software systems, ticketing platforms, CRM databases.
• Work authorization: full legal eligibility to work in Portugal.

Responsibilities

• Omnichannel support across phone, email, and live chat to manage inquiries.
• Provide clear answers on product specs, features, order tracking, shipping, and troubleshooting.
• Deliver standout customer care with empathy and tailored solutions.
• Maintain accurate CRM records of interactions and follow-ups.
• Collaborate with supervisors and peers to handle complex cases and improve service.
• Attend regular training on product releases and service guidelines.

Skills

Interpersonal Abilities

Analytical Thinking

Technical Agility

Job description

• Location: Sete Rios, Lisbon, Portugal (On-site)

• Employment Type: Full-Time

• Department: Customer Support & Client Operations

• Languages Required: Fluent French (C1/C2) and Advanced English (C1)

Opportunity Overview

Are you an exceptional communicator fluent in French looking to kick-start an inspiring international career in one of Europe's sunniest and most culturally vibrant cities?

We are seeking dynamic, customer-focused, and tech-fluent professionals to join our expanding team in Sete Rios, Lisbon. In this role, you will be the primary voice of a globally renowned leader in consumer electronics and home appliances. You will provide empathetic, high-quality assistance to our French-speaking clients, ensuring every interaction reflects the innovation and excellence of the brand.

Core Responsibilities

• Omnichannel Support: Act as the primary point of contact across phone, email, and live chat to manage and resolve a wide variety of customer inquiries.

• Inquiry Resolution: Provide clear, accurate answers regarding product specifications, advanced features, order tracking, shipping logistics, and technical troubleshooting.

• Service Excellence: Deliver standout customer care by actively listening, exercising emotional intelligence, and tailoring effective solutions to individual needs.

• CRM Documentation: Maintain accurate, thorough records of all customer interactions, profile updates, and follow-up actions within our internal database platforms.

• Team Collaboration: Work closely with supervisors, quality coaches, and peers to elevate complex cases, share operational feedback, and ensure a seamless service experience.

• Ongoing Development: Attend regular training workshops, team briefings, and coaching sessions to stay fully up to date with new product releases and service guidelines.

Requirements & Candidate Profile

Language Proficiency

• Professional fluency in French (C1/C2 level), both written and spoken, for clear and polished communication with clients.

• Advanced proficiency in English (C1 level) for internal training, system navigation, and team collaboration.

Essential Skills & Traits

• Interpersonal Abilities: Excellent communication skills, active listening, patience, and a genuine customer-first orientation.

• Analytical Thinking: Strong problem-solving aptitude to diagnose issues rapidly, think critically, and navigate complex troubleshooting situations.

• Technical Agility: Comfortable working across multiple software systems, ticketing platforms, and CRM databases simultaneously.

• Work Authorization: Full legal eligibility to work in Portugal (such as EU citizenship, a valid residency permit, or an appropriate work visa).

Compensation & Benefits

• Base Pay: €1,100 per gross monthly salary

• Language Allowance: €150 per month

• Meal Subsidy: €7 per working day (tax-efficient addition)

• Performance Bonuses: Up to €80 per month based on attendance and performance targets

• Work Environment: Modern, well-equipped office facilities in central Sete Rios, Lisbon, featuring a collaborative, multicultural team culture.