Flemish Speaking Customer Advisor

Ignite; Sintra; Hybrid; EUR 23,000 - 26,000; Full time

Benefits offered by this job

Language allowance €150 net/month

Performance incentive up to €100/month

Meal voucher €7/day

Fully salaried training

Relocation assistance

Job summary

Ignite is seeking a Flemish-speaking Customer Support Advisor to join our international team in Lisbon. You will assist Flemish-speaking customers via phone, email and live chat, delivering a top-tier brand experience in a flexible hybrid setup with 2–3 remote days per week.

Open to beginners with fully salaried onboarding and clear career growth paths, including QA or training roles. Relocation support is provided to help you settle in Portugal.

Qualifications

• Fluent Flemish (written and spoken) for client communication.
• Professional English (B2 level or above) for updates and training.
• Experience in customer care is a plus but not required.

Responsibilities

• Customer Assistance: handle Flemish-speaking inquiries via phone, email, and chat.
• Troubleshooting & Support: assist with appliance features, deliveries, and warranty questions.
• Case Management: log interactions in CRM and follow up until resolution.
• Quality & Empathy: maintain high satisfaction through active listening and clear answers.
• Team Collaboration: work with leaders and colleagues in hybrid settings.

Skills

Flemish language

English (B2+)

Customer care

CRM software

Tools

MS Office

CRM platforms

Job description

Location: Lisbon, Portugal

Language Requirements: Fluent Flemish and Professional English (B2+)

Job Title: Flemish-Speaking Customer Support Advisor (Consumer Electronics & Home Appliances)

Role Overview

Looking to jumpstart your career in one of Europe's most exciting capital cities while enjoying modern work flexibility? We are searching for enthusiastic Flemish speakers to join our international team in Lisbon as Customer Support Advisors.

In this position, you will represent a global household name in consumer electronics and home appliances. Your core mission will be to assist Flemish-speaking customers, addressing their requests and guaranteeing a top-tier brand experience. This role features a convenient hybrid setup giving you the best of personal flexibility and team collaboration.

Work Model: Flexible hybrid schedule (2–3 remote days per week / balance on-site in Lisbon)

Requirements: Open to beginners (includes fully salaried comprehensive onboarding)

Key Responsibilities

• Customer Assistance: Manage incoming contacts from Flemish-speaking users via telephone, email, and live messaging with professionalism, care, and efficiency.

• Troubleshooting & Support: Assist callers with appliance features, order delivery setups, warranty inquiries, and simple step-by-step technical problem-solving.

• Case Management: Log and monitor customer support interactions in our CRM platform, ensuring complete record-keeping and following up until each issue is resolved.

• Quality & Empathy: Deliver high satisfaction levels through active listening, patient communication, emotional intelligence, and effective answers.

• Team Collaboration: Partner with team leaders and colleagues—both online and in the office to meet team benchmarks and maintain service standards.

What We Are Looking For

Essential Criteria:

• Language Skills: Fluent Flemish (written and spoken) for clear client communication, combined with a functional, professional command of English (B2 level or above) for operational updates and team training.

• Communication Mastery: Outstanding interpersonal and writing skills, paired with a welcoming, customer-first attitude.

• Tech & Hybrid Savvy: Comfortable using computer interfaces, standard software (MS Office), and CRM platforms, alongside strong self-discipline when working from home.

• Problem-Solving Mindset: A proactive, helpful attitude focused on delivering real solutions to everyday questions under pressure.

• Adaptability: Comfortable working within a structured, rotational shift system.

Experience:

• Backgrounds in customer care, call center environments, or retail sales are welcome additions, but they are not required. We prioritize drive, work ethic, and a desire to learn above all!

Working Hours & Shifts

• Schedule: Full-time contract (40 hours per week), 8 hours daily, 5 days weekly.

• Shift Window: Rotational shift patterns scheduled between 07:00 AM and 05:00 PM.

• Work Style: Hybrid model—enjoy an ideal balance with 2 to 3 days working from home each week, complemented by collaborative days in our modern Lisbon office.

Compensation & Benefits Package

• Salary: €1,400 monthly gross (paid in 14 annual installments = €19,600 total) + €150 net/month language premium + up to €100/month performance incentive + €7/day meal voucher.

• Base Salary: €1,400 gross per month, distributed across 14 payments per year (includes extra summer and holiday pay models).

• Language Allowance: A guaranteed €150 net monthly allowance for utilizing your Flemish language skills.

• Performance Bonus: Up to €100 per month in KPI bonuses based on realistic quality and client satisfaction goals.

• Meal Allowance: €7 per working day via meal vouchers (adding roughly €140–€150 net per month to your take-home pay).

• Training: Fully salaried, structured initial training covering product catalogs and communication software starting from day one.

• Career Growth: Concrete, transparent opportunities to move up into Quality Assurance (QA), Team Leadership, or Training specialist roles.

• Relocation Support: Complete relocation assistance for candidates moving from abroad (including administrative guidance, NIF/tax setup, and registration support) to help you get settled effortlessly in Portugal.