French Speaking Customer Advisor

Ignite Travel; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Base salary

Language bonus

Meal allowance

Performance incentives

Workplace culture

Job summary

Ignite Travel in Lisbon’s Sete Rios is hiring for a French-speaking Customer Support role. You will deliver multichannel support to French-speaking clients, handle inquiries about products, orders, and logistics, and work with CRM/ticketing tools in a fast-paced environment.

The role requires fluent French (C1/C2) and advanced English (C1), on-site in Lisbon, with a base salary of €1,100 per month plus a €150 language bonus, €7 meal allowance per day, and performance incentives.

Qualifications

• Fluent French (C1/C2) demonstrated in written and spoken form.
• English proficiency (C1) for internal training and communication.
• Eligibility to work in Portugal (EU citizen, residency permit, or valid visa).

Responsibilities

• Provide multichannel support via phone, email, and live chat for French-speaking clients.
• Resolve inquiries on product specs, features, orders, shipping, and tech issues.
• Deliver customer-centric service with active listening and tailored solutions.
• Maintain accurate CRM records of all interactions and follow-ups.

Skills

Multichannel Support

Inquiry Resolution

CRM & Data Management

Cross-Functional Collaboration

Communication & Empathy

Tools

CRM software

Ticketing systems

Job description

• Location: Sete Rios, Lisbon, Portugal (On-site)

• Position Type: Full-Time

• Department: Customer Support / Client Operations

• Language Requirements: Fluent French (C1/C2) & Advanced English (C1)

About the Role

Are you an exceptional communicator fluent in French who is eager to launch an exciting, rewarding career in one of Europe's sunniest and most culturally vibrant capitals?

We are seeking energetic, customer-focused, and tech-savvy professionals to join our growing team in Sete Rios, Lisbon. In this role, you will represent a world-renowned global leader in home appliances and consumer electronics. You will deliver top-tier, empathetic support to our French-speaking clientele, ensuring every interaction embodies the high standards of innovation and quality associated with the brand.

Key Responsibilities

• Multichannel Support: Serve as the main point of contact across incoming phone calls, emails, and live chat, resolving a diverse mix of customer inquiries.

• Inquiry Resolution: Address and solve questions regarding product specs, advanced features, order processing, shipping logistics, delivery schedules, and technical troubleshooting.

• Customer-Centric Service: Cultivate positive experiences by actively listening, showing high emotional intelligence, and providing accurate, tailored solutions.

• CRM & Data Management: Maintain precise, up-to-date records of all customer touchpoints, interactions, and follow-ups within internal database platforms.

• Cross-Functional Collaboration: Partner with team members, supervisors, and quality coaches to elevate complex technical cases, share insights, and optimize the service journey.

• Continuous Growth: Participate in regular training sessions, team huddles, and performance coaching to stay fully aligned with product rollouts and service policies.

Candidate Profile & Requirements

Language Skills

• Professional proficiency in French (C1/C2 level), both written and spoken, for clear and effective communication with clients.

• Advanced proficiency in English (C1 level) required for internal training programs, system navigation, and team communications.

Core Qualifications & Traits

• Communication & Empathy: Outstanding interpersonal abilities, active listening skills, patience, and a natural service-oriented mindset.

• Problem-Solving Ability: Strong analytical skills to diagnose issues efficiently, think critically, and handle challenging troubleshooting scenarios.

• Technical Savvy: Comfortable navigating multiple software programs, CRM databases, ticketing tools, and communication channels simultaneously.

• Work Authorization: Full legal eligibility to work in Portugal (such as EU citizenship, valid residency permit, or applicable working visa).

Compensation & Benefits Package

• Base Salary: €1,100 per month

• Language Bonus: €150 per month

• Meal Allowance: €7 per working day (tax-efficient addition)

• Performance Incentives: Up to €80 per month tied to attendance and performance metrics

• Workplace & Culture: A modern, well-equipped facility located in central Sete Rios, Lisbon, featuring a collaborative and multicultural team environment.