French Speaking Customer Advisor (on-site)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Meal allowance

Performance bonus

Job summary

Cross Border Talents in Lisbon is seeking a French-speaking customer support specialist to join our on-site team at Sete Rios. You will interact with customers via phone, email, and live chat, addressing inquiries and resolving issues with empathy and accuracy.

You will work closely with product and logistics teams, stay updated on new releases, and maintain clear CRM records while delivering exceptional service in a multicultural environment.

Qualifications

• Near-native fluency in French (C1/C2).
• English proficiency (C1) for training and navigation.
• Strong interpersonal and active listening skills.
• Analytical mindset for troubleshooting and problem solving.
• Tech-savvy with CRM, ticketing, and multiple software.
• Eligible to work in Portugal (EU citizenship or valid permit).

Responsibilities

• Handle multichannel customer support via phone, email, and live chat.
• Answer questions about product specs, features, orders, shipping, and troubleshooting.
• Deliver empathetic, high-quality service and personalize solutions.
• Maintain accurate customer profiles in CRM and document interactions.
• Collaborate with teammates and internal departments to resolve complex issues.
• Participate in ongoing training and keep up with product updates.

Skills

French native

English C1

Active listening

Customer focus

Job description

About the Opportunity

Are you an exceptional communicator fluent in French looking for an exciting and rewarding career opportunity in one of Europe's most vibrant, culturally rich, and sunniest cities?

We are actively seeking enthusiastic, customer-oriented, and tech-savvy professionals to join our dynamic and growing team located in Sete Rios, Lisbon. In this role, you will proudly serve as the voice of a leading, world-renowned global home appliances and consumer electronics brand. You will be responsible for providing top-tier, empathetic, and efficient support to our valued French-speaking customer base, ensuring every interaction reflects the innovation and quality of the brand we represent.

Detailed Key Responsibilities

• Multichannel Customer Support: Act as the primary point of contact for customers via incoming phone calls, emails, and live chat channels, handling a diverse array of inquiries.
• Inquiry Management: Thoroughly answer and resolve questions regarding product specifications, advanced features, order processing, shipping logistics, delivery updates, and technical troubleshooting.
• Empathy & Service Excellence: Deliver outstanding customer service by actively listening to customer needs, demonstrating high emotional intelligence, and providing accurate, personalized, and efficient solutions.
• Database & CRM Maintenance: Accurately manage, document, and update customer profiles and databases with precise details of every interaction, ensuring clear tracking and follow-through.
• Cross-Functional Collaboration: Partner closely with team members, quality coaches, supervisors, and internal departments to elevate complex issues, share feedback, and contribute to a seamless end-to-end customer experience.
• Continuous Improvement: Participate actively in ongoing training sessions, team huddles, and performance coaching to stay up-to-date with new product releases, policy updates, and service standards.

Candidate Profile & Qualifications

• Near-native fluency in French (C1/C2 level, both written and spoken) to communicate effortlessly and professionally with native speakers.
• Advanced professional proficiency in English (C1 level) required for comprehensive training programs, internal communications, and system navigation.
• Interpersonal Skills: Exceptional communication skills, a high degree of active listening, patience, and a natural customer-first mindset.
• Problem-Solving Mindset: Analytical ability to diagnose issues quickly, think critically under pressure, and navigate complex troubleshooting scenarios.
• Technical Aptitude: Tech-savvy with a strong ability to adapt quickly to multiple software platforms, ticketing systems, CRM databases, and communication tools simultaneously.
• Legal Requirements: Full eligibility to work legally in Portugal (such as EU citizenship, valid residency permit, or appropriate working visa).
• Meal Allowance: 7€ per working day (tax-efficient addition to your monthly income)
• Performance Incentive Plan: Up to 80€ per month based on attendance and performance targets
• Work Environment: Modern on-site facilities located in the heart of Sete Rios, Lisbon, equipped with excellent amenities and a multicultural, collaborative team atmosphere.