French Speaking Customer Advisor

Ignite; Sintra; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Base salary €1,100/mo

Language bonus €150/mo

Meal allowance €7/day

Performance incentive up to €80/mo

Job summary

Ignite in Sete Rios, Lisbon, Portugal, is seeking a French-speaking customer support specialist to join our on-site team. You will handle multi-channel inquiries, assist with product information, orders, shipping, and troubleshooting, ensuring empathetic and effective service.

The role requires fluent French (C1/C2) and advanced English (C1); you will work with CRM systems and cross-functional teams to deliver an excellent end-to-end customer experience. Base salary and benefits are provided.

Qualifications

• Fluent French (C1/C2) written and spoken.
• Advanced English (C1) proficiency.
• Exceptional communication and active listening skills.
• Legal eligibility to work in Portugal.

Responsibilities

• Serve as primary contact for customers via phone, email, and live chat.
• Answer and resolve inquiries on product specs, features, orders, shipping, and troubleshooting."
• Deliver empathetic, personalized customer service with high emotional intelligence.
• Update customer profiles and CRM with accurate interaction details.
• Collaborate with team and internal departments to resolve complex issues.
• Participate in training and coaching to stay updated on products and policies.

Skills

Interpersonal skills

Problem solving

Technical aptitude

Legal eligibility

Job description

• Location: Sete Rios, Lisbon, Portugal (On-site)

• Position Type: Full-Time

• Department: Customer Support / Client Operations

• Language Requirements: Fluent French (C1/C2) & Advanced English (C1)

About the Opportunity

Are you an exceptional communicator fluent in French looking for an exciting and rewarding career opportunity in one of Europe's most vibrant, culturally rich, and sunniest cities?

We are actively seeking enthusiastic, customer-oriented, and tech-savvy professionals to join our dynamic and growing team located in Sete Rios, Lisbon. In this role, you will proudly serve as the voice of a leading, world-renowned global home appliances and consumer electronics brand. You will be responsible for providing top-tier, empathetic, and efficient support to our valued French-speaking customer base, ensuring every interaction reflects the innovation and quality of the brand we represent.

Detailed Key Responsibilities

• Multichannel Customer Support: Act as the primary point of contact for customers via incoming phone calls, emails, and live chat channels, handling a diverse array of inquiries.

• Inquiry Management: Thoroughly answer and resolve questions regarding product specifications, advanced features, order processing, shipping logistics, delivery updates, and technical troubleshooting.

• Empathy & Service Excellence: Deliver outstanding customer service by actively listening to customer needs, demonstrating high emotional intelligence, and providing accurate, personalized, and efficient solutions.

• Database & CRM Maintenance: Accurately manage, document, and update customer profiles and databases with precise details of every interaction, ensuring clear tracking and follow-through.

• Cross-Functional Collaboration: Partner closely with team members, quality coaches, supervisors, and internal departments to elevate complex issues, share feedback, and contribute to a seamless end-to-end customer experience.

• Continuous Improvement: Participate actively in ongoing training sessions, team huddles, and performance coaching to stay up-to-date with new product releases, policy updates, and service standards.

Candidate Profile & Qualifications

Language Proficiency

• High-level fluency in French (C1/C2 level), both written and spoken, to communicate effortlessly and professionally with French-speaking clients.

• Advanced professional proficiency in English (C1 level) required for comprehensive training programs, internal communications, and system navigation.

Essential Skills & Traits

• Interpersonal Skills: Exceptional communication skills, a high degree of active listening, patience, and a natural customer-first mindset.

• Problem-Solving Mindset: Analytical ability to diagnose issues quickly, think critically under pressure, and navigate complex troubleshooting scenarios.

• Technical Aptitude: Tech-savvy with a strong ability to adapt quickly to multiple software platforms, ticketing systems, CRM databases, and communication tools simultaneously.

• Legal Requirements: Full eligibility to work legally in Portugal (such as EU citizenship, valid residency permit, or appropriate working visa).

Comprehensive Compensation & Benefits Package

• Base Salary: €1,100 per month

• Language Bonus: €150 per month

• Meal Allowance: €7 per working day (tax-efficient addition to your monthly income)

• Performance Incentive Plan: Up to €80 per month based on attendance and performance targets

• Work Environment: Modern on-site facilities located in the heart of Sete Rios, Lisbon, equipped with excellent amenities and a multicultural, collaborative team atmosphere.