Spanish-Speaking Customer Support Advisor - travel, fashion or tech

Freedom Recruitment; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Health coverage

Meal card

Accommodation for relocation

Paid training

Job summary

Freedom Recruitment in Lisbon is hiring a Spanish-speaking Customer Support Advisor to deliver front-line support across travel, fashion or tech projects. You will assist clients with account management, onboarding and daily operations in Spanish.

On-site in Lisbon (Parque das Nações), you’ll work 40 hours a week on rotating shifts, including weekends. The contract runs 12 months with a path to permanent employment, health coverage from day one, a prepaid meal card and holiday bonuses, plus ten

Qualifications

• Native or fluent Spanish (C1/C2).
• Good working English for internal training and systems.
• Strong verbal and written communication with a patient, solution-oriented approach.
• Good technical aptitude and comfort using computers, web apps, and digital platforms.
• Commercial awareness with the ability to identify soft upselling and cross-selling opportunities.
• Previous experience in customer service, tech support, or contact centers is a plus, but entry-level candidates are welcome.
• Availability to work on-site in Lisbon across rotational shifts, including weekends.

Responsibilities

• Deliver multi-channel customer service in Spanish via phone, email, and live chat.
• Guide users through account registration, onboarding, and platform navigation.
• Troubleshoot technical issues with devices, digital applications, and connected tools.
• Handle inquiries regarding orders, tracking, transactions, and account updates.
• Recommend suitable service upgrades, additional products, and tailored solutions.
• Document customer interactions accurately while escalating complex cases as needed.

Skills

Spanish (C1/C2)

English for training

Communication

Tech aptitude

Upselling potential

On-site availability

Entry-level friendly

Job description

Spanish-Speaking Customer Support Advisor - travel, fashion or tech

Job Description We are partnering with a leading international customer experience provider to recruit Spanish-speaking Customer Support Advisors in Lisbon, Portugal. In this role, you will deliver front-line business and consumer support across major global projects—ranging from digital technology and consumer platforms to travel and fashion brands—assisting clients with account management, troubleshooting, and daily operations.

Your Role

• Deliver multi-channel customer service in Spanish via phone, email, and live chat.

• Guide users through account registration, onboarding, and platform navigation.

• Troubleshoot technical issues with devices, digital applications, and connected tools.

• Handle inquiries regarding orders, tracking, transactions, and account updates.

• Recommend suitable service upgrades, additional products, and tailored solutions.

• Document customer interactions accurately while escalating complex cases as needed.

Your Qualifications

• Native or fluent Spanish (C1/C2) with good working English skills for internal training and systems.

• Strong verbal and written communication with a patient, solution-oriented approach.

• Good technical aptitude and comfort using computers, web apps, and digital platforms.

• Commercial awareness with the ability to identify soft upselling and cross-selling opportunities.

• Previous experience in customer service, tech support, or contact centers is a plus, but entry-level candidates are welcome.

• Availability to work on-site in Lisbon across rotational shifts, including weekends.

The Offer

• Location & Workplace: Full-time, on-site role in Lisbon (Parque das Nações), with company accommodation options available for relocating candidates.

• Contract & Schedule: 12-month contract (with pathway to permanent employment after 2 years), working 40 hours per week on rotating shifts.

• Compensation & Allowances: Competitive base salary, prepaid daily meal card, and monthly installments for holiday and Christmas bonuses.

• Health Coverage: Comprehensive private health insurance active from day one.

• Paid Time Off: 22 working days of annual leave, plus compensatory time off for working on Portuguese public holidays.

• Training & Onboarding: Ten-day paid initial training program with ongoing operational support.