Spanish-Speaking Customer Advisor

Ignite; Sintra; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Meal allowance €7 per working day

Language bonus €100/month

Performance incentives up to €100 per月

On-site facilities in Sete Rios

Job summary

Ignite in Sete Rios, Lisbon, is seeking a Spanish-speaking customer support agent for an entry-level, on-site role. You will handle omnichannel inquiries, resolve product and order questions, and maintain customer records in our CRM.

You will join a multicultural team, receive a €1,050 base salary plus a €100 language bonus and a €100 performance incentive. A daily meal allowance of €7 is provided, with robust training and career development.

Qualifications

• Spanish (C1/C2) written and spoken for client communication.
• English (C1) for internal training and team communication.
• Strong interpersonal and service mindset for high-quality support.
• Full legal eligibility to work in Portugal.

Responsibilities

• Omnichannel support across phone, email, and live chat.
• Resolve questions on product specs, features, orders, shipping, and troubleshooting.
• Deliver customer-centric care with active listening and personalized solutions.
• Maintain and update customer profiles and logs in CRM/ticketing systems.
• Collaborate with supervisors and peers to handle complex cases and improve service.
• Participate in regular training and workshops to stay aligned with new products.

Skills

Interpersonal Abilities

Problem-Solving

Technical Agility

Work Authorization

Tools

CRM Systems

Ticketing Systems

Job description

• Location: Sete Rios, Lisbon, Portugal (On-site)

• Employment Type: Full-Time (Entry-Level)

• Department: Customer Support / Client Operations (Information Services / Consumer Electronics)

• Languages Required: Fluent Spanish (C1/C2) and Advanced English (C1)

Opportunity Overview

Are you an exceptional communicator fluent in Spanish eager to launch an exciting international career in one of Europe's most vibrant, sun-drenched capitals?

We are seeking enthusiastic, customer-driven, and tech-savvy professionals to join our growing team in Sete Rios, Lisbon. In this role, you will represent a world-renowned leader in home appliances and consumer electronics. You will provide top-tier, empathetic, and efficient support to our Spanish-speaking client base, ensuring every interaction reflects the high standards of innovation and quality associated with the brand.

Key Responsibilities

• Omnichannel Support: Serve as the primary point of contact across incoming phone calls, emails, and live chat channels, handling a diverse array of customer inquiries.

• Inquiry Resolution: Thoroughly answer and resolve questions regarding product specifications, advanced features, order processing, shipping logistics, delivery updates, and technical troubleshooting.

• Customer-Centric Care: Deliver outstanding service by actively listening, showing emotional intelligence, and providing accurate, personalized, and efficient solutions.

• CRM & Database Maintenance: Accurately manage, document, and update customer profiles and interaction logs within internal ticketing and database systems.

• Team Collaboration: Work closely with supervisors, quality coaches, and peers to elevate complex cases, share operational feedback, and ensure a seamless service experience.

• Ongoing Training: Participate actively in regular training workshops, team huddles, and performance coaching to stay fully aligned with new product rollouts and service guidelines.

Candidate Profile & Qualifications

Language Skills

• Professional fluency in Spanish (C1/C2 level), both written and spoken, for clear and effective communication with clients.

• Advanced proficiency in English (C1 level) required for internal training programs, system navigation, and team communication.

Core Qualifications & Traits

• Interpersonal Abilities: Outstanding communication skills, a high degree of active listening, patience, and a natural service-oriented mindset.

• Problem-Solving Aptitude: Strong analytical skills to diagnose issues quickly, think critically under pressure, and navigate complex troubleshooting scenarios.

• Technical Agility: Tech-savvy with a strong ability to adapt quickly to multiple software platforms, CRM databases, and communication tools simultaneously.

• Work Authorization: Full legal eligibility to work in Portugal (such as EU citizenship, valid residency permit, or applicable working visa).

Compensation & Benefits Package

• Base Salary: €1,050 per month

• Language Bonus: €100 per month

• Meal Allowance: €7 per working day (tax-efficient addition to your monthly income)

• Performance Incentives: Up to €100 per month based on attendance and performance metrics

• Workplace & Culture: Modern on-site facilities located in the heart of Sete Rios, Lisbon, featuring a collaborative and multicultural team environment.