Spanish-Speaking B2B Advertising Support Specialist

Encaja Talent; Lisboa; On-site; EUR 25,000 - 36,000; Full time

Benefits offered by this job

Relocation support

Private health insurance

Fully paid training

Modern office in Lisbon

Vibrant multicultural environment

Job summary

Encaja Talent partners with a global leader in digital advertising solutions to hire a Spanish-speaking B2B Advertising Support Specialist for their Lisbon team. You will troubleshoot, guide platforms, and provide optimization insights to advertisers, ensuring a seamless user experience.

Join a multinational environment with comprehensive training, relocation support to Lisbon, private health insurance, and a vibrant, multicultural office setting.

Qualifications

• Native or C2 level Spanish with good English (B2).
• Some experience with online campaigns or digital marketing.
• Familiarity with social media platforms and interest in online advertising.
• Experience in customer support or contact center is a plus.
• Strong analytical, problem-solving and attention to detail.
• Able to work independently and as part of a team.
• Practical experience counts even without a degree; marketing background is helpful.
• Proactive, customer-focused mindset and willingness to learn.

Responsibilities

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Collaborate with Product, Operations & Engineering teams to resolve queries.
• Provide timely, accurate updates to ensure high customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Maintain service quality by meeting productivity, SLA, and case-handling standards.
• Educate advertisers on features, best practices, and common issue types.
• Maintain proactive, professional communication throughout the case journey.
• Share insights and feedback to support continuous improvement.

Skills

Spanish (Native/C2)

English (B2)

Customer support

Problem solving

Attention to detail

Independent + teamwork

Education

Marketing degree (helpful)

Job description

We're partnering with a global leader in digital advertising solutions to recruit a Spanish-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

Your Role:

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Drive query resolution by collaborating with internal Product, Operations & Engineering teams.
• Provide timely, accurate updates to ensure high customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Ensure service quality by meeting productivity, SLA, and case-handling standards.
• Educate advertisers on features, best practices, and common issue types.
• Maintain proactive, professional communication throughout the case journey.
• Share insights, trends, and feedback to support continuous improvement.

Your Qualifications:

• Native or C2 level Spanish, plus good English (around B2).
• Some experience with online campaigns or digital marketing — you don’t need to know everything, just be comfortable with the basics.
• Familiarity with social media platforms and interest in online advertising.
• Previous experience in customer support or a contact center is a plus, but not mandatory.
• Comfortable analysing issues, problem-solving, and paying attention to detail.
• Ability to work both independently and as part of a collaborative team.
• A degree in Marketing or a related field is helpful but not required — practical experience also counts.
• A proactive, customer-focused mindset and willingness to learn.

The Offer:

• Full-time employment with comprehensive, fully paid training.
• Monday to Sunday | 07:00–19:00
• Attractive base salary
• Relocation support package to help you settle into life in Lisbon
• Private health insurance and other benefits
• Opportunity to work for a globally recognized brand and enhance your CV
• A vibrant and multicultural work environment
• Modern office in central Lisbon, easily accessible and well-equipped