Bilingual Online Advertising Helpdesk Agent (Spanish/English)

Cross Border Talents; Guimarães; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading digital marketing firm is seeking a Bilingual Online Advertising Helpdesk Agent in Lisbon. The role involves supporting advertising clients in Spanish and English, providing excellent customer service. Relocation support is available, and the position offers a competitive monthly salary including allowances. Join a multicultural team in a vibrant city!

Serviços

Relocation support

Competitive salary

Paid training

Private health insurance

22 paid vacation days

Qualificações

• Fluent in Spanish and English, written and spoken.
• Previous experience in customer service or digital marketing is a plus.
• Ability to multitask using various tools and systems.

Responsabilidades

• Providing B2B customer support via email, chat, and outbound phone calls.
• Assisting with pre- and post-sales queries related to online advertising tools.
• Guiding clients in navigating platform tools and resolving issues.

Conhecimentos

Fluent in Spanish (C2)

Fluent in English (B2)

Excellent communication skills

Problem-solving skills

Multitasking abilities

Descrição da oferta de emprego

Overview

Bilingual Online Advertising Helpdesk Agent (Spanish/English)

Are you passionate about digital marketing, online advertising, and supporting business growth? We are looking for Spanish Speakers to join our Lisbon-based client as Customer Support Specialist to assist advertisers on a major global social media platform. Join a multicultural team supporting small and medium-sized businesses across Spanish- and English-speaking markets.

Relocate to Lisbon and begin your professional chapter in the sunny capital (relocation & housing provided).

Responsibilities

• Providing B2B customer support via email, chat, and outbound phone calls.
• Assisting with pre- and post-sales queries related to online advertising tools and services.
• Guiding clients in navigating platform tools, resolving bugs, and improving ad performance.
• Analyzing trends and troubleshooting common issues affecting business users.
• Offering white glove support by converting email/chat cases into proactive outbound assistance.

Requirements

• Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken).
• Previous experience in customer service or digital marketing is a plus.
• Excellent communication and problem-solving skills.
• Ability to multitask using various tools and systems.
• EU citizenship or valid Portuguese work authorization required.

Location

Work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines.

Package

• Relocation support for international candidates (housing included) or those moving from a distance over 100 km away from Lisbon.
• Competitive monthly gross salary of up to 1,366.16, including:
• Base salary + meal, holiday, and Christmas allowances.
• Paid training (15 working days) with a training bonus upon successful completion.
• 40-hour work week, rotational shifts between 06:00 and 00:00, Monday to Sunday.
• 22 paid vacation days per year, plus compensation for working on Portuguese public holidays.
• Access to private health insurance after contract signature.