Bilingual Customer Support Digital Advertising (Spanish & English)

Cross Border Talents; Évora; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A recruitment agency is looking for a Bilingual Customer Support Specialist to assist Spanish speakers in navigating an online advertising platform. This role includes providing customer support, analyzing trends, and assisting with queries. The position is based in Lisbon and offers relocation support along with a competitive salary package, including paid training and health insurance.

Serviços

Relocation support

Competitive salary

Paid training

Access to private health insurance

22 paid vacation days

Qualificações

• Experience in customer service or digital marketing is a plus.
• EU citizenship or valid Portuguese work authorization required.

Responsabilidades

• Provide B2B customer support via email, chat, and phone calls.
• Assist with pre- and post-sales queries regarding advertising tools.
• Guide clients in navigating platform tools and resolving issues.
• Analyze trends and troubleshoot issues affecting business users.
• Offer proactive outbound assistance.

Conhecimentos

Fluent in Spanish (C2 and higher)

Fluent in English (B2 level or higher)

Excellent communication skills

Problem-solving skills

Ability to multitask

Descrição da oferta de emprego

About the job Bilingual Customer Support Digital Advertising (Spanish & English)

Overview

Are you passionate about digital marketing, online advertising, and supporting business growth? We are looking for Spanish Speakers to join our Lisbon-based client as Customer Support Specialist toassist advertisers on a major global social media platform. Join amulticultural team supporting small and medium-sized businesses acrossSpanish- and English-speaking markets.

Relocate to Lisbon and begin your professional chapter in the sunny capital (relocation & housing provided).

Responsibilities

Your typical working day will include TASKS like:

• Providing B2B customer support via email, chat, and outbound phone calls.
• Assisting with pre- and post-sales queries related to online advertising tools and services.
• Guiding clients in navigating platform tools, resolving bugs, and improving ad performance.
• Analyzing trends and troubleshoot common issues affecting business users.
• Offering white glove support by converting email/chat cases into proactive outbound assistance.

Requirements

- Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken).

- Previous experience in customer service or digital marketing is a plus.

- Excellent communication and problem-solving skills.

- Ability to multitask using various tools and systems.

- EU citizenship or valid Portuguese work authorization required.

Location

Work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines.

How to apply

If you're ready to grow your career in online advertising while living in one of Europe's sunniest cities, apply today by sending your CV in English!

Package

• Relocation support for international candidates (housing included)or those moving from the distance over 100 km away from Lisbon
• Competitive monthly gross salary of up to 1,366.16, including:
• Base salary + meal, holiday, and Christmas allowances.
• Paid training (15 working days) with a training bonus upon successful completion.
• 40-hour work week, rotational shifts between 06:00 and 00:00, Monday to Sunday.
• 22 paid vacation days per year, plus compensation for working on Portuguese public holidays.
• Access to private health insurance after contract signature.