Spanish-Speaking B2B Advertising Support Specialist

Product Pulse; Lisboa; Presencial; EUR 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Relocation support

Modern central Lisbon office

Resumo da oferta

Product Pulse is partnering with a global leader to recruit a Spanish-speaking B2B Advertising Support Specialist for their Lisbon team. You will support advertisers with troubleshooting, platform guidance, and optimization insights to ensure a seamless, high-quality user experience.

Role involves end-to-end troubleshooting, cross-functional collaboration, and proactive communication to drive satisfaction and improvements.

Qualificações

• Native or C2 level Spanish; good English (B2).
• Experience with online campaigns or digital marketing is helpful.
• Familiar with social media platforms and online advertising.
• Customer support or contact center experience is a plus.
• Strong analytical and problem-solving skills; attention to detail.

Responsabilidades

• Troubleshoot advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and features.
• Collaborate with Product, Operations & Engineering to resolve queries.
• Provide timely updates to ensure customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Meet productivity, SLA, and case-handling standards.
• Educate advertisers on features, best practices, and issue types.
• Maintain proactive, professional communication throughout cases.
• Share insights and feedback to support continuous improvement.

Formação académica

Marketing or related field degree

Spanish

English (B2)

Customer support mindset

Descrição da oferta de emprego

We're partnering with a global leader in digital advertising solutions to recruit a Spanish-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

Your Role

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Drive query resolution by collaborating with internal Product, Operations & Engineering teams.
• Provide timely, accurate updates to ensure high customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Ensure service quality by meeting productivity, SLA, and case-handling standards.
• Educate advertisers on features, best practices, and common issue types.
• Maintain proactive, professional communication throughout the case journey.
• Share insights, trends, and feedback to support continuous improvement.

Your Qualifications

• Native or C2 level Spanish, plus good English (around B2).
• Some experience with online campaigns or digital marketing — you don’t need to know everything, just be comfortable with the basics.
• Familiarity with social media platforms and interest in online advertising.
• Previous experience in customer support or a contact center is a plus, but not mandatory.
• Comfortable analyzing issues, problem-solving, and paying attention to detail.
• Ability to work both independently and as part of a collaborative team.
• A degree in Marketing or a related field is helpful but not required — practical experience also counts.
• A proactive, customer-focused mindset and willingness to learn.

The Offer

• Full-time employment with comprehensive, fully paid training.
• Monday to Sunday | 07:00–19:00
• Attractive base salary
• Relocation support package to help you settle into life in Lisbon
• Private health insurance and other benefits
• Opportunity to work for a globally recognized brand and enhance your CV
• A vibrant and multicultural work environment
• Modern office in central Lisbon, easily accessible and well-equipped