Customer Support Representative-Online Ads (Spanish & English)

Cross Border Talents; Bragança; On-site; EUR 13,874 - 16,618; Full time

Benefits offered by this job

Relocation support

Competitive monthly salary

Paid training

Private health insurance

22 paid vacation days

Job summary

A leading recruitment agency in Lisbon seeks a Customer Support Specialist who is fluent in Spanish to assist advertisers on a global social media platform. This role offers relocation support and a competitive salary, including benefits such as paid training and private health insurance. The ideal candidate has strong communication skills and experience in customer service or digital marketing.

Qualifications

• Previous experience in customer service or digital marketing is a plus.
• EU citizenship or valid Portuguese work authorization required.

Responsibilities

• Providing B2B customer support via email, chat, and phone calls.
• Assisting with pre- and post-sales queries related to online advertising tools.
• Guiding clients in navigating platform tools and resolving issues.
• Analyzing trends and troubleshooting common issues.
• Offering proactive outbound assistance.

Skills

Fluent in Spanish (C2 and higher)

Fluent in English (B2 level or higher)

Excellent communication skills

Problem-solving skills

Ability to multitask

Job description

Overview

Are you passionate about digital marketing, online advertising, and supporting business growth? We are looking for Spanish Speakers to join our Lisbon-based client as Customer Support Specialist to assist advertisers on a major global social media platform. Join a multicultural team supporting small and medium-sized businesses across Spanish- and English-speaking markets.

Relocate to Lisbon and begin your professional chapter in the sunny capital (relocation & housing provided).

Responsibilities

• Providing B2B customer support via email, chat, and outbound phone calls.


• Assisting with pre- and post-sales queries related to online advertising tools and services.


• Guiding clients in navigating platform tools, resolving bugs, and improving ad performance.


• Analyzing trends and troubleshoot common issues affecting business users.


• Offering white glove support by converting email/chat cases into proactive outbound assistance.

Requirements

• Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken).


• Previous experience in customer service or digital marketing is a plus.


• Excellent communication and problem-solving skills.


• Ability to multitask using various tools and systems.


• EU citizenship or valid Portuguese work authorization required.

Location

Location: Work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines.

Package

• Relocation support for international candidates (housing included) or those moving from distance over 100 km away from Lisbon


• Competitive monthly gross salary of up to 1,366.16, including:


• Base salary + meal, holiday, and Christmas allowances.


• Paid training (15 working days) with a training bonus upon successful completion.


• 40-hour work week, rotational shifts between 06:00 and 00:00, Monday to Sunday.


• 22 paid vacation days per year, plus compensation for working on Portuguese public holidays.


• Access to private health insurance after contract signature.