Customer Support Representative-Online Ads (Spanish & English)

Cross Border Talents; Bragança; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading recruitment agency in Lisbon seeks a Customer Support Specialist who is fluent in Spanish to assist advertisers on a global social media platform. This role offers relocation support and a competitive salary, including benefits such as paid training and private health insurance. The ideal candidate has strong communication skills and experience in customer service or digital marketing.

Serviços

Relocation support

Competitive monthly salary

Paid training

Private health insurance

22 paid vacation days

Qualificações

• Previous experience in customer service or digital marketing is a plus.
• EU citizenship or valid Portuguese work authorization required.

Responsabilidades

• Providing B2B customer support via email, chat, and phone calls.
• Assisting with pre- and post-sales queries related to online advertising tools.
• Guiding clients in navigating platform tools and resolving issues.
• Analyzing trends and troubleshooting common issues.
• Offering proactive outbound assistance.

Conhecimentos

Fluent in Spanish (C2 and higher)

Fluent in English (B2 level or higher)

Excellent communication skills

Problem-solving skills

Ability to multitask

Descrição da oferta de emprego

Overview

Are you passionate about digital marketing, online advertising, and supporting business growth? We are looking for Spanish Speakers to join our Lisbon-based client as Customer Support Specialist to assist advertisers on a major global social media platform. Join a multicultural team supporting small and medium-sized businesses across Spanish- and English-speaking markets.

Relocate to Lisbon and begin your professional chapter in the sunny capital (relocation & housing provided).

Responsibilities

• Providing B2B customer support via email, chat, and outbound phone calls.


• Assisting with pre- and post-sales queries related to online advertising tools and services.


• Guiding clients in navigating platform tools, resolving bugs, and improving ad performance.


• Analyzing trends and troubleshoot common issues affecting business users.


• Offering white glove support by converting email/chat cases into proactive outbound assistance.

Requirements

• Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken).


• Previous experience in customer service or digital marketing is a plus.


• Excellent communication and problem-solving skills.


• Ability to multitask using various tools and systems.


• EU citizenship or valid Portuguese work authorization required.

Location

Location: Work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines.

Package

• Relocation support for international candidates (housing included) or those moving from distance over 100 km away from Lisbon


• Competitive monthly gross salary of up to 1,366.16, including:


• Base salary + meal, holiday, and Christmas allowances.


• Paid training (15 working days) with a training bonus upon successful completion.


• 40-hour work week, rotational shifts between 06:00 and 00:00, Monday to Sunday.


• 22 paid vacation days per year, plus compensation for working on Portuguese public holidays.


• Access to private health insurance after contract signature.