Spanish-Speaking B2B Advertising Support Specialist

Pkrecruiting; Lisboa; On-site; EUR 22,000 - 36,000; Full time

Benefits offered by this job

Fully paid training

Competitive base salary

Job summary

CloserHire is seeking a Spanish-speaking B2B Advertising Support Specialist for their Lisbon team to assist advertisers with troubleshooting, platform guidance, and optimization insights. You will handle end-to-end troubleshooting for advertising products via email and chat, diagnose issues, and collaborate with Product, Operations and Engineering to drive fast, accurate resolutions.

This role emphasizes proactive communication, customer focus, and opportunities to improve the user experience

Qualifications

• Spanish proficiency at native or high-competency level with strong communication skills.
• Good English (around B2) with ability to communicate with international advertisers.
• Experience with online campaigns or digital marketing basics.
• Familiarity with social media platforms and online advertising.
• Previous customer support or contact center experience is a plus.
• Proactive, customer-focused mindset and willingness to learn.

Responsibilities

• Handle end-to-end troubleshooting for 광고 products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Collaborate with Product, Operations & Engineering to drive timely resolutions.
• Provide updates to advertisers to ensure high customer satisfaction and SLA
• Identify opportunities to improve the user experience from day one and share insights.

Skills

Spanish (Native/C2)

English (B2)

Online campaigns experience

Social media familiarity

Customer support experience

Attention to detail

Education

Marketing or related degree (optional)

Job description

CloserHire is partnering with a global leader in digital advertising solutions to recruit a Spanish-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

Your Role:

Handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal Product, Operations & Engineering teams. Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience from day one. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey. Share insights, trends, and feedback to support continuous improvement.

Requirements:

Native or C2 level Spanish, plus good English (around B2). Some experience with online campaigns or digital marketing — you don’t need to know everything, just be comfortable with the basics. Familiarity with social media platforms and interest in online advertising. Previous experience in customer support or a contact center is a plus, but not mandatory. Comfortable analyzing issues, problem-solving, and paying attention to detail. Ability to work both independently and as part of a collaborative team. A degree in Marketing or a related field is helpful but not required — practical experience also counts. A proactive, customer-focused mindset and willingness to learn.

The Offer:

Full-time employment with comprehensive, fully paid training. Monday to Sunday | 07:00–19:00 Attractive base salary