Italian-Speaking B2B Advertising Support Specialist

Pkrecruiting; Lisboa; Presencial; EUR 26 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Private health insurance

Modern office in central Lisbon

Resumo da oferta

CloserHire partners with a global leader in digital advertising solutions to recruit an Italian-speaking B2B Advertising Support Specialist for their Lisbon team. You will support business advertisers with troubleshooting, platform guidance, and optimization insights to ensure a seamless user experience.

Your role covers end-to-end troubleshooting for advertising products via email and chat, diagnosing campaign issues, and driving timely resolutions while educating advertisers on features and

Qualificações

• Native or C2 level Italian, plus good English (around B2).
• Experience in paid campaign management is mandatory.
• Experience with online campaigns and Digital Marketing.
• Familiarity with social media platforms and a basic understanding of digital advertising.
• Previous experience in a Contact Centre, Service Program, or Advertising Technology company is an advantage.
• Proactive attitude and willingness to learn and develop.

Responsabilidades

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Drive query resolution by collaborating with internal Product, Operations & Engineering teams.
• Provide timely, accurate updates to ensure high customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Educate advertisers on features, best practices, and common issue types.
• Maintain proactive, professional communication throughout the case journey.

Conhecimentos

Italian language (Native or C2)

English (B2)

Paid campaign management

Digital marketing

Customer service mindset

Analytical problem-solving

Formação académica

Marketing degree or related field

Descrição da oferta de emprego

CloserHire is partnering with a global leader in digital advertising solutions to recruit a Italian-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience. Your Role Handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal Product, Operations & Engineering teams. Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience from day one. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey. Share insights, trends, and feedback to support continuous improvement. Your Qualifications Native or C2 level Italian, plus good English (around B2). Experience in paid campaign management is mandatory Experience with online campaigns and Digital Marketing Familiarity with social media platforms and a basic understanding of digital advertising Previous experience in a Contact Centre, Service Program, or Advertising Technology company is an advantage Strong customer service-oriented mindset Good analytical, problem-solving, and attention-to-detail skills Ability to work effectively both independently and as part of a team A degree in Marketing or a related field is an advantage Proactive attitude and willingness to learn and develop The Offer Full-time employment with comprehensive, fully paid training. Monday to Sunday | 07:00–19:00 Attractive base salary Relocation support package to help you settle into life in Lisbon Private health insurance and other benefits Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment Modern office in central Lisbon, easily accessible and well-equipped

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health Insurance since day 1 for small amount, free after 6 months