Spanish-Speaking Airline Company Support Represent – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 11,000 - 15,000; Full time

Benefits offered by this job

14 Salaries a Year

Private Health Cover

Meal Allowance

Paid Training

Relocation support

Job summary

CloserHire is partnering with a global leader in customer experience to recruit Spanish-speaking Customer Support Representatives in Lisbon, Portugal. You will deliver professional service via phone, email, and chat, assisting customers of a major European airline project and handling bookings and enquiries.

Requirements include English (B2) with at least 6 months in customer service, Spanish (C1), and experience with GDS tools such as Sabre, Amadeus, or Galileo.

Qualifications

• Minimum 6 months of experience in customer service (mandatory).
• Experience with GDS tools such as Sabre, Amadeus, or Galileo is preferred.

Responsibilities

• Deliver customer support via phone, email, and chat.
• Handle sales inquiries, general information requests, and customer complaints.
• Manage bookings: create, modify, or cancel reservations.
• Provide accurate, real-time information to help customers make informed decisions.

Skills

English (B2)

Spanish (C1)

Communication skills

GDS tools

Tools

Sabre

Amadeus

Galileo

Job description

€920 (x14) — plus 14 Salaries a Year, Private Health Cover, Meal Allowance. Spanish-Speaking Airline Company Support Representative in Lisbon, Portugal.

What you'll actually take home

€920 (x14)

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

The perks, in full

• 14 Salaries a Year
• Private Health Cover
• Meal Allowance
• Paid Training

Everything else in the package

You also get full-time, on-site role based in Lisbon. Rotational shifts, Monday to Sunday, with days off on a rotating basis. Paid training and continuous professional development. Health insurance and meal allowance. Relocation support available for candidates moving to Lisbon. Career progression opportunities in a global company. Multicultural and supportive work environment.

The job itself

CloserHire is partnering with a global leader in customer experience and digital solutions to recruit Spanish-speaking Customer Support Representatives for a major European airline project in Lisbon, Portugal. This is an excellent opportunity to join a multicultural team, supporting one of the largest low-cost airlines in Europe, connecting travelers across Europe, North Africa, and the Middle East.

Day to day that means deliver customer support via phone, email, and chat, ensuring professional and friendly service. Handle sales inquiries, general information requests, and customer complaints. Manage sensitive customer cases, including escalations from regulatory bodies. Oversee booking management: creating, modifying, or cancelling reservations. Support back-office tasks including ticket issuance, modifications, and cancellations. Provide accurate, real-time information to help customers make informed decisions. Exceed customer expectations by creating memorable, positive travel experiences. Actively listen to customers, acknowledge their needs, and provide tailored solutions.

What you need to bring

• English (B2). Minimum 6 months of experience in customer service (mandatory). Previous experience in tourism or as a travel representative is a plus. Strong communication skills with empathy and a collaborative mindset. Experience with GDS tools such as Sabre, Amadeus, or Galileo is preferred. Ability to adapt to rotational shifts and dynamic schedules. Problem-solving skills and the ability to handle complex or sensitive cases
• Spanish (C1) and good
• Fluent

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

Around five weeks from applying to your first day on the ground.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.