Spanish-Speaking Airline Company Support Representative – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

14 Salaries a Year

Private Health Cover

Meal Allowance

Paid Training

Resumo da oferta

CloserHire is partnering with a major European airline to recruit Spanish-speaking Customer Support Representatives in Lisbon, Portugal. The role involves handling inquiries via phone, email, and chat, managing bookings, and providing empathetic, solution-focused assistance.

Candidates should be fluent in Spanish (C1) and English (B2), have at least 6 months in customer service, and be able to work in rotational shifts. Training and health benefits are provided.

Qualificações

• Fluent in Spanish (C1) and English (B2).
• Minimum 6 months of experience in customer service (mandatory).
• Strong communication, empathy and teamwork skills.

Responsabilidades

• Deliver customer support via phone, email, and chat; handle sales inquiries, information requests, and complaints; manage escalations from regulatory bodies.
• Oversee booking management: creating, modifying, or cancelling reservations; assist with ticket issuance, modifications, and cancellations.
• Provide accurate information and tailor solutions to help customers make informed travel decisions.

Conhecimentos

Spanish (C1)

English (B2)

Customer service

Ferramentas

Sabre

Amadeus

Galileo

Descrição da oferta de emprego

Spanish-speaking Airline Company Support Representative — Lisbon, Portugal. €920 (x14).

At a glance

• Location: Lisbon, Portugal
• Languages: Spanish
• Salary: €920 (x14)
• Start: 21/9
• Relocation: not offered for this role

About the role

CloserHire is partnering with a global leader in customer experience and digital solutions to recruit Spanish-speaking Customer Support Representatives for a major European airline project in Lisbon, Portugal. This is an excellent opportunity to join a multicultural team, supporting one of the largest low-cost airlines in Europe, connecting travelers across Europe, North Africa, and the Middle East.

What you'll do

• Deliver customer support via phone, email, and chat, ensuring professional and friendly service. Handle sales inquiries, general information requests, and customer complaints. Manage sensitive customer cases, including escalations from regulatory bodies. Oversee booking management: creating, modifying, or cancelling reservations. Support back-office tasks including ticket issuance, modifications, and cancellations. Provide accurate, real-time information to help customers make informed decisions. Exceed customer expectations by creating memorable, positive travel experiences. Actively listen to customers, acknowledge their needs, and provide tailored solutions

What we're looking for

• Fluent
• Spanish (C1) and good
• English (B2). Minimum 6 months of experience in customer service (mandatory). Previous experience in tourism or as a travel representative is a plus. Strong communication skills with empathy and a collaborative mindset. Experience with GDS tools such as Sabre, Amadeus, or Galileo is preferred. Ability to adapt to rotational shifts and dynamic schedules. Problem-solving skills and the ability to handle complex or sensitive cases

Salary

€920 (x14)

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

Perks worth knowing about

• 14 Salaries a Year
• Private Health Cover
• Meal Allowance
• Paid Training

Benefits

• Full-time, on-site role based in Lisbon. Rotational shifts, Monday to Sunday, with days off on a rotating basis. Paid training and continuous professional development. Health insurance and meal allowance. Relocation support available for candidates moving to Lisbon. Career progression opportunities in a global company. Multicultural and supportive work environment

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.