Spanish-speaking Ad Tech Support Specialist

Cross Border Talents; Seixal; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Attendance bonus

14-month salary

Job summary

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will help resolve inquiries in Spanish and English, focusing on social media products and paid campaigns.

You will respond to customer inquiries, assist with questions related to paid campaigns, identify needs, and provide effective solutions while following established procedures and working with internal teams.

Qualifications

• Fluent Spanish and good English communication.
• Experience in paid campaign management.
• Experience in digital marketing.
• Experience in a contact centre or advertising tech environment.
• Good knowledge of social media platforms and basic digital advertising concepts.

Responsibilities

• Respond to customer enquiries through the available support channels.
• Assist with questions and issues related to social media products and digital advertising services.
• Support users with paid campaign-related enquiries and provide clear guidance.
• Identify customer needs, investigate issues and provide effective solutions.
• Follow established procedures and maintain high service quality.
• Work collaboratively with internal teams and meet service expectations.

Skills

Spanish fluency

English proficiency

Paid campaigns experience

Digital marketing

Contact centre experience

Customer service

Shift work

Job description

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will help resolve inquiries in Spanish and English, focusing on social media products and paid campaigns.

You will respond to customer inquiries, assist with questions related to paid campaigns, identify needs, and provide effective solutions while following established procedures and working with internal teams.