Spanish-English Social Ads Support Specialist

Cross Border Talents; Sintra; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Welcome bonus €2,000

Meal allowance €7.63 net per working‑d

Attendance bonus €40

Job summary

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will resolve inquiries in Spanish and English, focusing on social media products and paid campaigns.

You will respond via multiple channels, collaborate with internal teams, and adapt to rotating shifts. This role emphasizes customer-focused, accurate guidance and a strong understanding of digital marketing concepts.

Qualifications

• Fluent Spanish and good English communication skills.
• Experience in paid campaign management.
• Experience in digital marketing.
• Experience in a contact centre or advertising tech environment is an advantage.
• Good knowledge of social media platforms and basic digital advertising concepts.

Responsibilities

• Respond to customer enquiries through the available support channels.
• Assist with questions and issues related to social media products and digital advertising services.
• Support users with paid campaign-related enquiries and provide clear guidance.
• Identify customer needs, investigate issues and provide effective solutions.
• Follow established procedures and maintain high service quality.
• Work collaboratively with internal teams and meet service expectations.

Skills

Spanish fluency

English proficiency

Paid campaign management

Digital marketing

Customer service

Social media knowledge

Willingness for rotating shifts

Job description

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will resolve inquiries in Spanish and English, focusing on social media products and paid campaigns.

You will respond via multiple channels, collaborate with internal teams, and adapt to rotating shifts. This role emphasizes customer-focused, accurate guidance and a strong understanding of digital marketing concepts.