Bilingual Support Specialist – Social Ads & Campaigns

Cross Border Talents; Estoril; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Welcome bonus €2,000

Meal allowance €7.63 per day

Attendance bonus €40

Job summary

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will deliver accurate, helpful, customer-focused support in Spanish and English.

You will respond to inquiries through multiple channels, help with questions about social media products and paid campaigns, provide clear guidance, and collaborate with internal teams to meet service expectations.

Qualifications

• Fluent Spanish and good English communication.
• Experience in paid campaign management is preferred.
• Experience in digital marketing is preferred.
• Experience in a contact centre or advertising tech environment is an advantage.

Responsibilities

• Respond to customer enquiries through available support channels.
• Assist with questions related to social media products and digital advertising services.
• Support users with paid campaign-related enquiries and provide clear guidance.
• Identify customer needs, investigate issues and provide effective solutions.
• Follow established procedures and maintain high service quality.
• Work with internal teams to meet service expectations.

Skills

Spanish

English proficiency

Customer service

Shifts availability

Digital marketing

Paid campaigns

Job description

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will deliver accurate, helpful, customer-focused support in Spanish and English.

You will respond to inquiries through multiple channels, help with questions about social media products and paid campaigns, provide clear guidance, and collaborate with internal teams to meet service expectations.