Spanish Medical Support Advisor – Lisbon (12-Month Contract)

Cross Border Talents; Elvas; On-site; EUR 16,000 - 18,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation support

Full training and career development

Job summary

Cross Border Talents invites you to join our international medical device company in Lisbon as a Customer Service Agent. If you are fluent in Spanish and have English at B1/B2, you will respond to customers via phone, email and chat and provide accurate information to resolve inquiries.

The 12-month contract offers 40 hours per week, 8-hour rotating shifts, relocation support, comprehensive health insurance, and language classes in Portuguese, with training and career development opportunities

Qualifications

• Fluent Spanish, spoken and written.
• English B1/B2 required.
• Typing speed of 20+ words per minute.
• Strong communication and problem-solving skills.
• Customer-focused attitude.
• Basic computer and social media knowledge.

Responsibilities

• Respond to customers through phone, email and chat online.
• Resolve enquiries and complaints professionally.
• Provide accurate information and effective solutions.
• Escalate complex issues when necessary.
• Meet quality, productivity, and performance targets.

Skills

Fluent Spanish

English B1/B2

Typing 20+ WPM

Customer service

Problem solving

Job description

Cross Border Talents invites you to join our international medical device company in Lisbon as a Customer Service Agent. If you are fluent in Spanish and have English at B1/B2, you will respond to customers via phone, email and chat and provide accurate information to resolve inquiries.

The 12-month contract offers 40 hours per week, 8-hour rotating shifts, relocation support, comprehensive health insurance, and language classes in Portuguese, with training and career development opportunities