Spanish & Galician-Speaking Customer Support Expert Streaming

Personalbüro U. Herrmann; Leiria; Remote; EUR 24,000 - 32,000; Full time

Job summary

Personalbüro U. Herrmann is seeking a remote customer support specialist for mainland Portugal, with an occasional Lisbon hub visit for training or setup. You will handle account management, billing enquiries, and technical questions, delivering empathetic, clear help across time zones.

You will work in a multicultural, collaborative team and contribute to excellent customer experiences while adhering to service standards and performance targets.

Qualifications

• Experience in customer support or call center environments.
• Ability to explain technical information clearly to non-technical users.
• Strong communication and empathy in interactions.

Responsibilities

• Provide professional, friendly customer support for accounts and billing.
• Troubleshoot technical issues and propose effective solutions.
• Explain streaming products and features accurately to customers.
• Maintain high customer satisfaction while meeting quality standards.

Skills

Customer support

Account management

Billing enquiries

Troubleshooting

Job description

In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon hub potentially required for training, technical setup, or operational needs.

Your Role

• Deliver professional, friendly, and empathetic customer support
• Assist customers with account management and billing enquiries
• Troubleshoot technical issues and provide effective solutions
• Provide accurate information about streaming products, services, and features
• Identify customer needs and resolve enquiries in a timely manner
• Maintain high levels of customer satisfaction while meeting quality and performance standards
• Communicate clearly and professionally throughout every customer interaction
• Maintain a positive and customer-centric approach
• Work within a multicultural and collaborative customer support environment
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays