Spanish & Catalan-Speaking Customer Support – Streaming

Personalbüro U. Herrmann; Leiria; Híbrido; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Personalbüro U. Herrmann is assisting a leading international entertainment platform in hiring Spanish and Catalan-speaking Customer Support Experts.

This remote role operates from mainland Portugal with occasional in-person training in Lisbon. You will assist with account management, billing questions, and technical issues, delivering professional, empathetic support in a multicultural team and on a 24/7 rotating schedule.

Qualificações

• Experience in customer support is preferred.
• Fluency in Spanish and Catalan required.
• Willingness to work a 24/7 rotating schedule.

Responsabilidades

• Deliver professional, friendly, and empathetic customer support
• Assist customers with account management and billing enquiries
• Troubleshoot technical issues and provide effective solutions
• Provide accurate information about streaming products, services, and features
• Identify customer needs and resolve enquiries in a timely manner
• Maintain high levels of customer satisfaction while meeting quality and performance standards
• Communicate clearly and professionally throughout every customer interaction
• Maintain a positive and customer-centric approach
• Work within a multicultural and collaborative customer support environment
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays

Conhecimentos

Spanish language

Catalan language

Customer support

Technical troubleshooting

Descrição da oferta de emprego

Start: 16/11

We are partnering with a leading international customer experience provider to recruit Spanish and Catalan-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms.

In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon hub potentially required for training, technical setup, or operational needs.

Your Role

• Deliver professional, friendly, and empathetic customer support
• Assist customers with account management and billing enquiries
• Troubleshoot technical issues and provide effective solutions
• Provide accurate information about streaming products, services, and features
• Identify customer needs and resolve enquiries in a timely manner
• Maintain high levels of customer satisfaction while meeting quality and performance standards
• Communicate clearly and professionally throughout every customer interaction
• Maintain a positive and customer-centric approach
• Work within a multicultural and collaborative customer support environment
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays

Vaga em regime 100% remoto.