Spanish & Galician-Speaking Customer Support Expert – Entertainment & Streaming(Remote from Portugal)

Ersilia; Lisboa; Hybrid; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Relocation accommodation option

Job summary

Ersilia is seeking Spanish and Galician-speaking Customer Support Experts for a leading entertainment and streaming platform. This is a remote role from mainland Portugal with occasional Lisbon hub attendance for training or setup.

You will handle account management, billing inquiries, and technical issues while delivering high-quality support. You will join a multicultural team, work 40 hours per week on a 24/7 rotating schedule, and receive initial English-language training along with health

Qualifications

• Fluency in Castilian Spanish is required.
• Fluency in Galician is required.
• English at B1 level or higher.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver professional, friendly, and empathetic customer support.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services, and features.
• Identify customer needs and resolve enquiries in a timely manner.
• Maintain high levels of customer satisfaction while meeting quality and performance standards.
• Communicate clearly and professionally throughout every customer interaction.

Skills

Castilian Spanish

Galician

English B1+

Customer service

Communication

Technical troubleshooting

Problem solving

Teamwork

Adaptability

Attention to detail

Job description

We're partnering with a leading international customer experience provider to recruit Spanish and Galician-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms.

In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon hub potentially required for training, technical setup, or operational needs.

Your Role

• Deliver professional, friendly, and empathetic customer support
• Assist customers with account management and billing enquiries
• Troubleshoot technical issues and provide effective solutions
• Provide accurate information about streaming products, services, and features
• Identify customer needs and resolve enquiries in a timely manner
• Maintain high levels of customer satisfaction while meeting quality and performance standards
• Communicate clearly and professionally throughout every customer interaction
• Maintain a positive and customer-centric approach
• Work within a multicultural and collaborative customer support environment
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays

Your Qualifications

• Full professional fluency in Castilian Spanish
• Full professional fluency in Galician
• English at B1 level or higher
• Excellent communication and interpersonal skills
• Strong passion for customer service and problem-solving
• Comfortable working with technology and digital platforms
• Empathetic, adaptable, and attentive to detail
• Ability to work effectively in a fast-paced and team-oriented environment
• Comfortable assisting customers with technical troubleshooting
• Availability to work on a 24/7 rotating shift schedule
• Currently based in mainland Portugal or willing to relocate

The Offer

• Remote work from mainland Portugal
• Full-time position of 40 hours per week
• 8-hour shifts with an additional lunch break
• 24/7 rotating schedule from Monday to Sunday
• Approximately 2 weeks of comprehensive initial training, delivered in English
• Training covering systems, products, services, customer management, and on-the-job activities
• Health insurance from the first day of the employment contract
• Holiday and Christmas allowances
• Meal allowance provided via debit card
• Relocation accommodation option for eligible candidates living more than 100 km from the workplace
• Initial employment contract with an expected duration of 12 months, with the possibility of a permanent employment relationship after two years
• Portuguese annual leave entitlement, with 22 days per calendar year after the first year, subject to the applicable rules
• Opportunity to work within an international and multicultural environment supporting a globally recognised entertainment service