Remote Spanish & Catalan Customer Support Expert

Personalbüro U. Herrmann; Viseu; Hybrid; EUR 12,000 - 18,000; Full time

Job summary

Personalbüro U. Herrmann is seeking a Remote Spanish & Catalan Customer Support Expert to be the first contact for customers in Portugal, with occasional training at a Lisbon hub.

You will assist with account management, billing inquiries, and product questions, while troubleshooting technical issues and providing accurate streaming product information.

Qualifications

• Experience in customer support or helpdesk.
• Strong communication and problem-solving abilities.
• Ability to work in a remote, multicultural environment.
• Willingness to work a 24/7 rotating schedule.

Responsibilities

• Be the first point of contact for customers via phone, email, or chat.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services, and features.
• Identify customer needs and resolve enquiries promptly.
• Maintain high customer satisfaction and meet quality standards.
• Communicate clearly and professionally with customers in every interaction.
• Work within a multicultural and collaborative support environment.
• Support shifts on a 24/7 rotating schedule, including nights and holidays.

Skills

Customer support

Troubleshooting

Communication skills

Account management

Spanish language

Catalan language

Job description

In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon hub potentially required for training, technical setup, or operational needs.

Your Role

• Deliver professional, friendly, and empathetic customer support
• Assist customers with account management and billing enquiries
• Troubleshoot technical issues and provide effective solutions
• Provide accurate information about streaming products, services, and features
• Identify customer needs and resolve enquiries in a timely manner
• Maintain high levels of customer satisfaction while meeting quality and performance standards
• Communicate clearly and professionally throughout every customer interaction
• Maintain a positive and customer-centric approach
• Work within a multicultural and collaborative customer support environment
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays

Remote Spanish & Catalan Customer Support Expert Leiria, Portuguese Republic, PT