Spanish Customer Experience Specialist In Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Transport support

Onsite office

Job summary

Cross Border Talents in Lisbon is seeking a Spanish Customer Experience Specialist to join our dynamic team. You thrive on helping people, adapt quickly to change, and excel in a fast-paced environment.

You will deliver outstanding support across channels and play a key role in enhancing the customer journey while following internal policies. This onsite role offers growth and a competitive package.

Qualifications

• Fluent in Spanish at C2 level.
• EU citizenship or Portuguese residency.
• 0–1 year of customer support experience.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Deliver outstanding support across phone, chat, email, and social media.
• Assist customers with account setup, verification, logins, financial transactions, and technical issues.
• Act as a trusted advisor, ensuring every interaction is positive and professional.
• Respond to customer inquiries promptly and with care.
• Build strong customer relationships through clear and effective communication.
• Maintain service quality while following internal policies.
• Share ideas to improve processes and enhance the customer experience.

Skills

Spanish (C2)

Customer support experience

Communication skills

Job description

Spanish Customer Experience Specialist in Lisbon (1000 Euros Welcome Bonus) Elevate Your Career with Us!

We're looking for a motivated and customer-oriented

Customer Support Specialist

to become part of our dynamic team. If you thrive in a fast-moving environment, adapt easily to change, and love helping people, this role is made for you!

Role Overview

We're looking for a proactive and customer-focused

Customer Support Specialist

to join our innovative team. If you thrive in fast-paced environments, adapt easily to change, and love helping people, this is your chance to shine!

Key Responsibilities

Deliver outstanding support across phone, chat, email, and social media

Assist customers with account setup, verification, logins, financial transactions, and technical issues

Act as a trusted advisor, ensuring every interaction is positive and professional

Respond to customer inquiries promptly and with care

Build strong customer relationships through clear and effective communication

Maintain service quality while following internal policies

Share ideas to improve processes and enhance the customer experience

Requirements

Fluent in Spanish (C2 level)

EU Citizenship or Portuguese Residency Card

0-1 year experience in customer support

Strong leadership, analytical, and communication skills

Eagerness to learn and grow

Why Join Us

Competitive compensation that values your skills

Performance Bonus:

Covering your daily meals

Transportation Support:

Assisting with commuting costs

Onsite Work:

Engage and grow in a collaborative office environment

Ready to take the next step?