Spanish Customer Support Role in Lisbon - €1,000 Welcome Bonus

Savior Artigos Texteis Lda; Lisboa; Vor Ort; EUR 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Performance bonus

Total bonus package

Zusammenfassung

Savior Artigos Texteis Lda in Lisbon is seeking customer support representatives to handle a high volume of inbound calls, resolve inquiries, and provide empathetic service in a fast-paced environment. Fluent Spanish (C1) and English (B2) are required, with prior customer service experience.

The role is on-site, offering a welcome bonus and performance-based incentives as part of the total compensation. You will work with a team to maintain professionalism and resolve complex or sensitive

Qualifikationen

• Mandatory prior customer service experience in high-volume phone support.
• Fluency in Spanish and English required for spoken and written communication.
• Ability to remain calm and empathetic in challenging interactions.

Aufgaben

• Handle inbound phone calls in a fast-paced environment.
• Provide professional assistance and resolve complex inquiries.
• De-escalate sensitive situations with empathy and resilience.

Kenntnisse

Spanish C1

English B2

Phone support

Active listening

Jobbeschreibung

• Location: Lisbon, Portugal (On-site / Brick & Mortar)
• Start Date: ASAP
• Language Required: Spanish (C1 minimum) & English (B2)

About The Role

We are looking for dedicated, empathetic Customer Support Representatives to join our team in Lisbon. In this role, you will handle a high volume of customer interactions over the phone, providing professional assistance and resolving complex or sensitive inquiries.

Key Responsibilities

• Handle inbound phone calls in a fast-paced environment.
• Demonstrate strong decision-making abilities and sound judgment when addressing customer needs.
• De-escalate sensitive customer situations with empathy, patience, and resilience.

Requirements

• Languages: Fluent Spanish (minimum C1 level) and Upper-Intermediate English (B2 level), both spoken and written.
• Experience: Mandatory prior customer service experience, ideally in high-volume phone support roles.
• Skills: Strong communication skills, active listening, empathy, and sound problem-solving abilities.
• Resilience: Ability to maintain professionalism and composure in challenging situations.

Compensation & Perks

• Welcome Bonus: €1,000 paid out in 12 equal monthly installments (€83.33/month) during your first year of employment.
• Performance Bonus: Up to €120 per month based on performance metrics.
• Total Bonus Package: Up to :€203.33 extra per month on top of your base salary.