Spanish Customer Support Advisor - Porto

smart-recruitments; Porto; On-site; EUR 10,000 - 15,000; Full time

Benefits offered by this job

Meal allowance

Performance bonus

Job summary

smart-recruitments is hiring a Spanish Customer Support Advisor to join an international hospitality/travel project in Porto, working onsite. You will assist customers via phone, email and chat, addressing inquiries and resolving issues in Spanish.

The role requires native-level Spanish (C2) or equivalent, a high school diploma, and strong communication and problem-solving skills. Availability for 24/7 rotational shifts is required; prior customer service experience is valued but not mandatory.

Qualifications

• Spanish language proficiency at C2 level.
• High school diploma or equivalent.
• Customer service experience is valued but not mandatory.
• Strong communication and problem-solving skills.
• Availability to work onsite.
• Rotational shifts within a 24/7 operation.

Responsibilities

• Provide customer support via phone, email and chat.
• Handle customer questions, complaints and service-related issues.
• Troubleshoot and resolve problems efficiently.
• Escalate cases when necessary.
• Ensure a positive and professional customer experience.

Skills

Spanish (C2)

Customer service

Communication

Problem solving

Onsite

Rotational shifts

Education

High school diploma

Job description

Spanish Customer Support Advisor - Porto

We are recruiting Spanish Customer Support Advisors to join an international project within the hospitality/travel sector to work onsite in Porto.

Main responsibilities

• Provide customer support via phone, email and chat
• Handle customer questions, complaints and service-related issues
• Troubleshoot and resolve problems efficiently
• Escalate cases when necessary
• Ensure a positive and professional customer experience

Requirements

• Spanish: C2
• High school diploma
• Previous Customer Service experience is valued, but not mandatory
• Strong communication and problem-solving skills
• Availability to work onsite
• Availability for rotational shifts within a 24/7 operation

Conditions

• Meal allowance: €8.50 per worked day
• Performance bonus of up to €120/month, applicable from the 4th month onwards