Spanish Customer Support Advisor – Porto / Lisbon

Cloudheight Solutions; Porto; Sur place; EUR 10 000 - 12 000; Plein temps

Avantages offerts par ce poste

Health insurance after 6 months

Meal allowance €8.50 per worked day

Accommodation support

Résumé du poste

Cloudheight Solutions is seeking a Spanish Customer Support Advisor to join our Porto/Lisbon team. The role supports customers via phone, email, and chat in a 100% onsite capacity in Porto or Lisbon (Santos).

Rotational shifts within a 24/7 operation are required to ensure seamless service across time zones. Ideal candidates have Spanish C2 and English B2, a high school diploma, and strong communication and problem-solving skills.

Qualifications

• Spanish C2 language proficiency.
• English B2 level required.
• High school diploma.
• Previous customer service experience is valued but not mandatory.

Responsabilités

• Provide customer support via phone, email and chat.
• Handle customer questions, complaints and service-related issues.
• Troubleshoot and resolve problems efficiently.
• Escalate cases when necessary.
• Ensure a positive and professional customer experience.

Connaissances

Spanish C2

English B2

Communication

Problem solving

Formation

High school diploma

Description du poste

Spanish Customer Support Advisor – Porto / Lisbon (Santos) We are recruiting

Spanish Customer Support Advisor – Porto / Lisbon (Santos) We are recruiting Spanish Customer Support Advisors to join an international project within the hospitality/travel sector, with the possibility to work onsite in Porto or Lisbon (Santos).

Main Responsibilities

• Provide customer support via phone, email and chat
• Handle customer questions, complaints and service-related issues
• Troubleshoot and resolve problems efficiently
• Escalate cases when necessary
• Ensure a positive and professional customer experience

Requirements

• Spanish: C2
• English: B2
• High school diploma
• Previous Customer Service experience is valued, but not mandatory
• Strong communication and problem-solving skills
• Availability to work onsite
• Availability for rotational shifts within a 24/7 operation

Conditions

• Base salary: €945 gross/month
• Meal allowance: €8.50 per worked day
• Performance bonus of up to €120/month, applicable from the 4th month onwards
• Christmas and Holiday allowances
• 22 business days of annual leave
• Health insurance after 6 months
• 40 hours per week
• 30-day probation period

Relocation support for eligible candidates

• Travel reimbursement of up to €200, after 3 months and upon presentation of the receipt
• €360/month for 3 months as accommodation support
• Assistance with temporary accommodation and finding permanent housing

Location

Porto or Lisbon – Santos

Work model: 100% onsite

skills: english,customer support,spanish