Spanish Speaking Customer Support Specialist

Freedom Recruitment; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Relocation assistance

Travel reimbursement

Housing support

Performance bonuses

Private health insurance

Annual leave

Job summary

Freedom Recruitment partners with a premier global customer experience leader to recruit Spanish-speaking Customer Support Specialists for a world-renowned travel and accommodation platform. This fully on-site role is based in Porto or Santos (Lisbon) and serves as the primary contact via phone, email, and chat for travelers and partners.

You will resolve inquiries, troubleshoot booking issues, and deliver exceptional customer care with a 24/7 rotating schedule.

Qualifications

• Fluent in Spanish at native or C2 level with B2 English for internal systems.
• High school diploma is required.
• Excellent listening, empathy and written communication.
• Able to work on-site in Porto or Santos with 24/7 rotating shifts.
• EU citizens or locals willing to relocate; prior customer service experience is a plus.

Responsibilities

• Provide front-line Spanish customer support via phone, chat and email.
• Investigate and troubleshoot platform inquiries and booking issues.
• De-escalate complaints and coordinate solutions between users.
• Escalate edge cases to internal departments with accurate records.
• Deliver accurate, empathetic responses while upholding quality standards.

Skills

Spanish fluency

English proficiency

Active listening

Empathetic problem solving

Written communication

Software navigation

24/7 availability

Education

High school diploma

Tools

CRM software

Job description

Spanish Speaking Customer Support Specialist

Are you fluent in Spanish, passionate about the travel industry, and ready to support a global community of travelers? We have partnered with a premier global customer experience leader to recruit Spanish-Speaking Customer Support Specialists for a world-renowned travel and accommodation platform. In this fully on-site role, based in either Porto or Santos (Lisbon), you will serve as the primary point of contact via phone, email, and chat, resolving user inquiries, troubleshooting booking issues, and delivering exceptional customer care.

Whether you are a seasoned support advisor or an enthusiastic candidate eager to build an international career in hospitality, this role offers competitive benefits, relocation assistance, and structured career growth.

Requirements

• Language & Education: Native or C2-level Spanish fluency, solid B2 English proficiency for internal systems, and a minimum high school diploma.
• Core Competencies: Excellent active listening, empathetic problem-solving, and written communication skills with the ability to handle challenging inquiries professionally.
• Technical Skills: Comfortable navigating multiple software systems and managing multiple customer files simultaneously.
• Availability & Location: Available for a 24/7 rotating schedule (Monday–Sunday) and fully on-site work in Porto or Santos, Lisbon.
• Experience & Mobility: EU citizens willing to relocate or local candidates welcomed; prior customer service, contact center, or travel/hospitality experience is an advantage.

Responsibilities

• Provide front-line customer support in Spanish via phone, live chat, and email for global travelers and accommodation partners.
• Investigate, troubleshoot, and resolve platform inquiries, account issues, and booking challenges using internal systems.
• De-escalate complaints professionally and facilitate solutions between different platform users in complex cases.
• Escalate specialized edge cases to internal departments while keeping accurate records of customer interactions.
• Deliver accurate, empathetic responses using tailored messaging while maintaining high quality and service standards.

What We Offer

• Contract & Schedule: Open-ended, full-time contract (40 hours/week, 24/7 rotating schedule) in Porto or Santos (Lisbon) with a 30-day probation period.
• Compensation & Bonuses: Competitive base salary, daily meal allowance, monthly performance bonuses based on KPIs, and statutory holiday/Christmas allowances.
• Relocation Package: Travel reimbursement up to €200 (after 3 months), 3 months of accommodation support/assistance, and dedicated help finding permanent housing.
• Health & Time Off: 22 business days of annual leave and comprehensive private health insurance coverage after 6 months of employment.
• Career Development: Professional paid onboarding, continuous skills training, and hands-on experience within a multicultural, global travel brand.