Spanish Speaking Customer Support Advisor – Porto, Portugal

RDN CONS; Coimbra; On-site; EUR 12,000 - 20,000; Full time

Benefits offered by this job

Meal allowance

Training and development

Relocation assistance

Performance-based incentives

International environment

Career growth opportunities

Job summary

RDN CONS in Porto, Portugal, is hiring for an on-site, full-time Spanish-speaking customer support role. No prior experience is required as comprehensive training is provided. You will assist customers with bookings, resolve issues, and maintain records in a multicultural team.

Ideal candidates have Spanish C2, English B2, EU citizenship, and are willing to relocate to Porto. Strong communication and problem-solving skills are valued, with meal allowances and growth opportunities offered.

Qualifications

• Spanish C2 and English B2 proficiency required.
• EU citizenship is mandatory.
• High school diploma required.
• Currently living in Portugal or willing to relocate to Porto.
• Fresh graduates and entry-level candidates welcome.
• Previous customer service or hospitality experience is an advantage.

Responsibilities

• Provide customer support via phone, email and live chat.
• Assist customers with travel bookings and accommodation enquiries.
• Investigate customer concerns and provide solutions.
• Mediate between customers and service providers when necessary.
• Escalate complex cases to appropriate teams.
• Maintain accurate records of customer interactions.
• Ensure a positive and professional customer experience.

Skills

Spanish C2

English B2

Strong communication

Problem solving

Basic computer skills

Clean criminal record

Education

High school diploma

Job description

About The Opportunity

We are looking for

Location: Porto, Portugal
Work Model: On-site
Employment Type: Full-time

We are looking for enthusiastic Spanish-speaking candidates, including fresh graduates and entry-level applicants, who are ready to start their careers in customer support in Porto, Portugal.

You will join an international team supporting a leading travel and accommodation platform, assisting customers with enquiries, reservations and service-related issues.

This is an excellent opportunity for candidates who enjoy helping people, have strong communication skills and want to develop their careers in an international environment. No previous professional experience is required, as full training will be provided.

Your Responsibilities

• Provide customer support via phone, email and live chat.
• Assist customers with travel bookings, accommodation enquiries and service-related issues.
• Investigate customer concerns and provide effective solutions.
• Mediate between customers and service providers when necessary.
• Escalate complex cases to the appropriate teams.
• Maintain accurate records of customer interactions.
• Ensure a positive and professional customer experience.

Your Qualifications

• Spanish C2, with at least C1 proficiency in written and spoken communication.
• English B2.
• EU citizenship is mandatory.
• High school diploma.
• Currently living in Portugal or willing to relocate to Porto.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Ability to provide a clean criminal record.
• No previous experience required – fresh graduates and entry-level candidates are welcome.
• Previous customer service or hospitality experience is an advantage.

What We Offer

• Full-time, on-site employment in Porto, Portugal.
• Paid initial training and ongoing professional development.
• International and multicultural working environment.
• Performance-based incentives.
• Meal allowance and additional employee benefits.
• Relocation assistance for eligible EU candidates.
• Opportunities for career development and professional growth.

If you speak Spanish fluently, enjoy helping people and are looking for an opportunity to start your career in an international environment, we would love to hear from you!