Bilingual Airline Support Specialist (Spanish) – Lisbon

Jc Recruiting; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Relocation support

Paid training

Career progression

Job summary

JC Recruiting is recruiting for a full-time, on-site Customer Support role in Lisbon for a major European airline project. You will handle calls, emails, and chats, manage bookings, and resolve inquiries with empathy.

Experience with GDS systems (Sabre/Amadeus/Galileo) is preferred, and relocation support is available for Lisbon. Fluent Spanish (C1) and English (B2) are required, with at least 6 months in customer service.

Qualifications

• Fluent Spanish (C1) and good English (B2).
• Minimum 6 months of experience in customer service.

Responsibilities

• Deliver customer support via phone, email, and chat.
• Handle sales inquiries, information requests, and complaints.
• Manage sensitive cases including escalations from regulatory bodies.
• Oversee booking management: create, modify, or cancel reservations.

Skills

Spanish (C1) and English (B2)

6 months customer service

empathy & collaboration

problem solving

Tools

GDS Sabre

GDS Amadeus

GDS Galileo

Job description

JC Recruiting is recruiting for a full-time, on-site Customer Support role in Lisbon for a major European airline project. You will handle calls, emails, and chats, manage bookings, and resolve inquiries with empathy.

Experience with GDS systems (Sabre/Amadeus/Galileo) is preferred, and relocation support is available for Lisbon. Fluent Spanish (C1) and English (B2) are required, with at least 6 months in customer service.