Sofia Game Support Specialist – Relocation Ready

Cross Border Talents; Viseu; On-site; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Relocation bonus

Company-provided accommodation

Plane ticket

Airport taxi

Fully paid training

Health insurance

Career development

International work environment

Job summary

TELUS Digital Bulgaria is seeking a customer support specialist to assist players via email and chat. You will focus on an exceptional player experience, listening to player feedback, and coordinating with teams to improve processes.

The role includes relocation to Sofia with comprehensive onboarding and relocation support. The ideal candidate will be fluent in Portuguese, have a strong gaming background, and demonstrate empathy toward players’ perspectives.

Qualifications

• Fluency in Portuguese is required.
• Good knowledge of gaming to relate to players.

Responsibilities

• Assist players with issues via email and chat.
• Focus on delivering an excellent player experience.
• Relay player feedback to relevant teams and help improve processes.

Skills

Portuguese fluency

Gaming experience

Job description

TELUS Digital Bulgaria is seeking a customer support specialist to assist players via email and chat. You will focus on an exceptional player experience, listening to player feedback, and coordinating with teams to improve processes.

The role includes relocation to Sofia with comprehensive onboarding and relocation support. The ideal candidate will be fluent in Portuguese, have a strong gaming background, and demonstrate empathy toward players’ perspectives.