Game Support Representative - Ukrainian Speaker

Cross Border Talents; Viseu; On-site; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Relocation bonus

Company-provided accommodation

Plane ticket

Airport taxi

Fully paid training

Health insurance

Career development

International work environment

Job summary

TELUS Digital Bulgaria is seeking a customer support specialist to assist players via email and chat. You will focus on an exceptional player experience, listening to player feedback, and coordinating with teams to improve processes.

The role includes relocation to Sofia with comprehensive onboarding and relocation support. The ideal candidate will be fluent in Portuguese, have a strong gaming background, and demonstrate empathy toward players’ perspectives.

Qualifications

• Fluency in Portuguese is required.
• Good knowledge of gaming to relate to players.

Responsibilities

• Assist players with issues via email and chat.
• Focus on delivering an excellent player experience.
• Relay player feedback to relevant teams and help improve processes.

Skills

Portuguese fluency

Gaming experience

Job description

• Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

A typical day :

Assist our players with any issues they might experience or report

via email and chat only

Focus on the player and provide the ultimate player experience

Listen to the voice of the players and communicate it further to the appropriate teams

Work with our team to improve our processes

Sounds good, right?

If you have :

Fluency in

Portuguese

and a good command of

Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset

Player empathy and understanding a player’s perspective when tackling their issues

Understanding of Player Support

Desire to help the players as best as possible and to contribute to the team’s success

We Offer :

Relocation Bonus : €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs

Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

Plane Ticket from your location to Sofia

Taxi transportation directly from the airport to your accommodation

Fully paid training

Stable job and career development opportunities

Additional health insurance

50+ benefits and services to choose from

Positive international working environment

Support and learning

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you?

About us :

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.