Game Support Representative - Ukrainian Speaker

Cross Border Talents; Almada; On-site; EUR 7,700 - 11,000; Full time

Benefits offered by this job

Relocation bonus

Company-provided accommodation

Plane ticket

Job summary

TELUS Digital Bulgaria is seeking a Portuguese-speaking customer support specialist to assist players via email and chat from their Sofia location. You will focus on delivering an exceptional player experience, empathize with players, and relay their feedback to the appropriate teams to help improve processes.

The role includes relocation support and being part of a positive, international environment. Relocation benefits include a €1,200 gross relocation bonus, up to 30 days of company-provided

Qualifications

• Fluency in Portuguese.
• Gaming experience and ability to relate to players.
• Empathy for players and understanding player perspectives.
• Familiarity with player support processes.

Responsibilities

• Assist players with issues via email and chat only.
• Focus on delivering the best possible player experience.
• Listen to players and relay feedback to relevant teams.
• Collaborate with the team to improve support processes.

Skills

Portuguese

Gaming experience

Player empathy

Player support

Job description

• Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

A typical day :

Assist our players with any issues they might experience or report

via email and chat only

Focus on the player and provide the ultimate player experience

Listen to the voice of the players and communicate it further to the appropriate teams

Work with our team to improve our processes

Sounds good, right?

If you have :

Fluency in

Portuguese

and a good command of

Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset

Player empathy and understanding a player’s perspective when tackling their issues

Understanding of Player Support

Desire to help the players as best as possible and to contribute to the team’s success

We Offer :

Relocation Bonus : €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs

Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

Plane Ticket from your location to Sofia

Taxi transportation directly from the airport to your accommodation

Fully paid training

Stable job and career development opportunities

Additional health insurance

50+ benefits and services to choose from

Positive international working environment

Support and learning

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you?

About us :

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.