Polish-English Solutions Consultant | Relocation to Sofia

TELUS Digital; Portugal; Presencial; EUR 13.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation bonus €1,200 gross

Company-provided accommodation (21+1)

Plane ticket to Sofia

Airport taxi transfer

Health insurance

Fully paid training

Career development opportunities

Descripción de la vacante

TELUS Digital Bulgaria is hiring a Solutions Consultant with Polish and English to support users of our products. The role is based in Sofia, with relocation assistance and a relocation bonus to ease the transition.

You will deliver professional support across channels, use CRM and ticketing tools, and ensure customer satisfaction while meeting SLAs. No tech background required—training is provided to get you up to speed.

Formación

• Fluent Polish and English communication required.
• Strong interpersonal and customer service orientation.
• Ability to follow structured guides and processes.
• Active listening and problem-solving skills.
• Adaptable and quick to learn new processes and technologies.

Responsabilidades

• Deliver professional support for products and services maintaining high customer satisfaction.
• Master CRM software, ticketing systems and customer service tools.
• Engage customers via phone, email and chat.
• Resolve inquiries within SLAs using knowledge base and protocols.
• Meet or exceed performance goals for call handling time, first-call resolution and CSAT.
• Collaborate with team members to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on product knowledge and industry trends.

Conocimientos

Polish

English

Customer service

Communication

Descripción del empleo

TELUS Digital Bulgaria is hiring a Solutions Consultant with Polish and English to support users of our products. The role is based in Sofia, with relocation assistance and a relocation bonus to ease the transition.

You will deliver professional support across channels, use CRM and ticketing tools, and ensure customer satisfaction while meeting SLAs. No tech background required—training is provided to get you up to speed.