Game Support Specialist - Portuguese | Relocation to Sofia

TELUS Digital; Lisboa; On-site; EUR 6,800 - 12,000; Full time

Benefits offered by this job

Relocation Bonus

Company-Provided Accommodation

Plane Ticket

Airport Taxi

Fully paid training

Health insurance

Career development

Job summary

TELUS Digital Bulgaria is seeking a Game Support Representative with Portuguese and English, based in Sofia after relocation. Join a vibrant CX team and help players with issues via email and chat while delivering outstanding experiences.

The role emphasizes empathy, player-centric support, and collaboration with internal teams to improve processes. Eligible for relocation assistance and comprehensive training as part of a global company.

Qualifications

• Fluency in Portuguese required.
• Experience with gaming and understanding player mindset.
• Empathy for players and ability to view issues from their perspective.
• Understanding of Player Support processes and workflows.
• Desire to help players and contribute to team success.

Responsibilities

• Assist players with issues via email and chat.
• Focus on delivering the best player experience.
• Listen to player feedback and relay it to the right teams.
• Collaborate with the team to improve support processes.

Skills

Fluency in Portuguese

Gaming experience

Player empathy

Understanding of Player Support

Team collaboration

Job description

TELUS Digital Bulgaria is seeking a Game Support Representative with Portuguese and English, based in Sofia after relocation. Join a vibrant CX team and help players with issues via email and chat while delivering outstanding experiences.

The role emphasizes empathy, player-centric support, and collaboration with internal teams to improve processes. Eligible for relocation assistance and comprehensive training as part of a global company.