Game Support Agent: Relocation to Sofia

Cross Border Talents; Almada; On-site; EUR 7,700 - 11,000; Full time

Benefits offered by this job

Relocation bonus

Company-provided accommodation

Plane ticket

Job summary

TELUS Digital Bulgaria is seeking a Portuguese-speaking customer support specialist to assist players via email and chat from their Sofia location. You will focus on delivering an exceptional player experience, empathize with players, and relay their feedback to the appropriate teams to help improve processes.

The role includes relocation support and being part of a positive, international environment. Relocation benefits include a €1,200 gross relocation bonus, up to 30 days of company-provided

Qualifications

• Fluency in Portuguese.
• Gaming experience and ability to relate to players.
• Empathy for players and understanding player perspectives.
• Familiarity with player support processes.

Responsibilities

• Assist players with issues via email and chat only.
• Focus on delivering the best possible player experience.
• Listen to players and relay feedback to relevant teams.
• Collaborate with the team to improve support processes.

Skills

Portuguese

Gaming experience

Player empathy

Player support

Job description

TELUS Digital Bulgaria is seeking a Portuguese-speaking customer support specialist to assist players via email and chat from their Sofia location. You will focus on delivering an exceptional player experience, empathize with players, and relay their feedback to the appropriate teams to help improve processes.

The role includes relocation support and being part of a positive, international environment. Relocation benefits include a €1,200 gross relocation bonus, up to 30 days of company-provided