Game Support Representative With Portuguese And English

TELUS Digital; Lisboa; On-site; EUR 6,800 - 12,000; Full time

Benefits offered by this job

Relocation Bonus

Company-Provided Accommodation

Plane Ticket

Airport Taxi

Fully paid training

Health insurance

Career development

Job summary

TELUS Digital Bulgaria is seeking a Game Support Representative with Portuguese and English, based in Sofia after relocation. Join a vibrant CX team and help players with issues via email and chat while delivering outstanding experiences.

The role emphasizes empathy, player-centric support, and collaboration with internal teams to improve processes. Eligible for relocation assistance and comprehensive training as part of a global company.

Qualifications

• Fluency in Portuguese required.
• Experience with gaming and understanding player mindset.
• Empathy for players and ability to view issues from their perspective.
• Understanding of Player Support processes and workflows.
• Desire to help players and contribute to team success.

Responsibilities

• Assist players with issues via email and chat.
• Focus on delivering the best player experience.
• Listen to player feedback and relay it to the right teams.
• Collaborate with the team to improve support processes.

Skills

Fluency in Portuguese

Gaming experience

Player empathy

Understanding of Player Support

Team collaboration

Job description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

If you are passionate about gaming, join our Game Support team in the biggest CX (Customer Experience) provider in Bulgaria - get the job you will enjoy!

A typical day:

• Assist our players with any issues they might experience or report


• via email and chat only


• Focus on the player and provide the ultimate player experience


• Listen to the voice of the players and communicate it further to the appropriate teams


• Work with our team to improve our processes


• Sounds good, right?

If you have:

• Fluency in Portuguese


• and a good command of Gaming experience - you have played games and you can relate to a player's concept, community, and mindset


• Player empathy and understanding a player's perspective when tackling their issues


• Understanding of Player Support


• Desire to help the players as best as possible and to contribute to the team's success

We Offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs


• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long‑term home


• Plane Ticket from your location to Sofia


• Taxi transportation directly from the airport to your accommodation


• Fully paid training


• Stable job and career development opportunities


• Additional health insurance


• 50+ benefits and services to choose from


• Positive international working environment


• Support and learning


• We care about the well‑being of our employees, invest in their future growth, and encourage fun and team‑building projects!

Does it sound like the perfect job for you?

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next‑generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Game Support Representative With Portuguese And English Lisbon, Portuguese Republic, PT