Social Media Support & Growth Specialist

TP PORTUGAL; Lisboa; Hybrid; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Relocation assistance

Meal allowance

Daily meals

Language courses

Sport activities

Social events

Training and development

Public transport access

Job summary

TP Portugal is seeking a Customer Service Representative for Social Media based in Lisbon. You will support SMBs across chat, email and phone, helping them grow with online advertising and pre/post-sales support.

You will identify issues, provide timely resolutions, and relay product insights to engineering. Fluency in Hebrew (C2) and English (C1) is required, with weekend availability and strong communication skills. Health coverage provided.

Qualifications

• EU citizen or with valid work permit for Portugal.
• Fluent written and verbal communication skills in Hebrew (C2).
• Good knowledge of English (minimum C1).
• Computer skills (mandatory basic skills and preferential advanced skills like coding).
• Be emphatic and helpful.
• Excellent communication and interpersonal skills and team spirit.
• Soft-skills for de-escalating situations when needed.
• Fast learner capacity.
• Availability Monday to Sunday, including rotating weekends.

Responsibilities

• Provide support to SMBs to help them grow across chat, email and phone.
• Support and expand the self-serve advertising base for clients in online/digital advertising.
• Provide pre and post-sales support to enhance clients' experience.
• Identify and solve problems, such as technical bugs and ads' delivery issues.
• Resolve customer issues in a timely manner and pro-actively communicate progress.
• Pro-actively identify areas where clients can improve usage of our solutions.
• Provide vital product insights and feedback from our customers to engineering.

Skills

Hebrew (C2)

English (C1)

Interpersonal skills

Team spirit

Soft-skills for de-escalation

Fast learner

Availability weekends

Tools

Computer skills

Coding (preferred)

Job description

TP Portugal is seeking a Customer Service Representative for Social Media based in Lisbon. You will support SMBs across chat, email and phone, helping them grow with online advertising and pre/post-sales support.

You will identify issues, provide timely resolutions, and relay product insights to engineering. Fluency in Hebrew (C2) and English (C1) is required, with weekend availability and strong communication skills. Health coverage provided.