English speaking Customer Service Support for a social media platform in Lisbon!

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Performance bonus

Training programs

Central Lisbon location

Job summary

Cross Border Talents is hiring an English-speaking Customer Service Representative to support a leading social media platform in Lisbon, Portugal.

In this role, you will assist SMBs across chat, email and phone, helping them grow their advertising on multiple channels. The position requires strong English, a customer-first mindset, and local residency in Lisbon.

You will participate in training programs, receive performance bonuses and work in a vibrant central Lisbon office.

Qualifications

• Exceptional verbal and written English (C1+).
• Empathic and helpful attitude.
• Team player.
• Soft skills for de-escalating situations when needed.
• Able to handle sensitive information.
• Fast learner with quick adaptability.
• Local to Lisbon.

Responsibilities

• Support SMBs across chat, email and phone to help grow their businesses.
• Help expand the self-serve advertising base for SMB clients.
• Provide pre- and post-sales support.
• Offer product and tool support to improve client experience.

Skills

English (C1+)

Empathy

Team player

De-escalation

Discretion

Fast learner

Lisbon resident

Job description

English speaking Customer Service Support for a social media platform in Lisbon!

Job Openings English speaking Customer Service Support for a social media platform in Lisbon!

About the job English speaking Customer Service Support for a social media platform in Lisbon!

Cross Border Talents is looking for an English speaker to work as a Customer Service Representativefor a leading social media platform in Lisbon, Portugal!

The job

As a Customer Service Representative, your main mission will be to provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels via chat, email and phone. Therefore, you will support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain, provide pre and post-sales support and product and tool support to improve clients experience.

What we are looking for

• Exceptional verbal and written English communication skills (at least C1);
• Empathic and helpful;
• Team player;
• Soft skills for de-escalating situations when needed;
• Able to handle sensitive information;
• Fast learned capacity;
• Local in Lisbon.

What we offer

• Performance bonus;
• Constant training and development;
• 40 hours/week, Monday to Sunday on a rotative shift (5 days/week);
• Amazing working environment and great location in the centre of Lisbon;