Customer Delight For Social Media - Hebrew In Lisbon With Relocation Pack

Tp Portugal; Lisboa; Hybrid; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Relocation assistance

Meal allowance

Daily meals

Language courses

Sport activities

Social events

Training and development

Public transport access

Job summary

TP Portugal is seeking a Customer Service Representative for Social Media based in Lisbon. You will support SMBs across chat, email and phone, helping them grow with online advertising and pre/post-sales support.

You will identify issues, provide timely resolutions, and relay product insights to engineering. Fluency in Hebrew (C2) and English (C1) is required, with weekend availability and strong communication skills. Health coverage provided.

Qualifications

• EU citizen or with valid work permit for Portugal.
• Fluent written and verbal communication skills in Hebrew (C2).
• Good knowledge of English (minimum C1).
• Computer skills (mandatory basic skills and preferential advanced skills like coding).
• Be emphatic and helpful.
• Excellent communication and interpersonal skills and team spirit.
• Soft-skills for de-escalating situations when needed.
• Fast learner capacity.
• Availability Monday to Sunday, including rotating weekends.

Responsibilities

• Provide support to SMBs to help them grow across chat, email and phone.
• Support and expand the self-serve advertising base for clients in online/digital advertising.
• Provide pre and post-sales support to enhance clients' experience.
• Identify and solve problems, such as technical bugs and ads' delivery issues.
• Resolve customer issues in a timely manner and pro-actively communicate progress.
• Pro-actively identify areas where clients can improve usage of our solutions.
• Provide vital product insights and feedback from our customers to engineering.

Skills

Hebrew (C2)

English (C1)

Interpersonal skills

Team spirit

Soft-skills for de-escalation

Fast learner

Availability weekends

Tools

Computer skills

Coding (preferred)

Job description

Are you looking for a job as a Customer Service Representative for Social Media?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client is a leading global technology company that aims to build community and bring the world closer together. They provide popular social networking services that enable people to connect, share, and discover.

What you'll need

• EU citizen or with valid work permit for Portugal;
• Fluent written and verbal communication skills in Hebrew (C2);
• Good knowledge of English (minimum C1);
• Computer skills (mandatory basic skills and preferential advanced skills like coding);
• Be emphatic and helpful;
• Excellent communication and interpersonal skills and team spirit;
• Soft-skills for de-escalating situations when needed;
• Fast learner capacity;
• Availability Monday to Sunday, including rotating weekends.

What you'll do

• Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone;
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
• Provide pre and post-sales support to enhance clients' experience;
• Identify and solve problems, such as technical bugs and ads' delivery issues;
• Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
• Pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.