Customer Success & Operations Specialist

Cross Border Talents; Mafra; Vor Ort; EUR 13.000 - 15.000; Vollzeit

Benefits dieser Stelle

Private health insurance

Dental insurance

Paid onboarding

Zusammenfassung

Cross Border Talents is seeking a Customer Operations Specialist to support SMBs growing their digital presence across major global social media platforms. You will handle pre-sales and post-sales advertising inquiries via chat, email, and phone, troubleshoot platform tools, and optimize client accounts.

Based in Portugal, the role offers a structured onboarding, paid training, and a competitive monthly base package with additional benefits such as private health and dental insurance.

Qualifikationen

• English proficiency at C1 (written and spoken).
• Customer-focused, empathetic, and professional communication tone.
• Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
• Digital literacy and quick learning ability.

Aufgaben

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT (Customer Satisfaction) levels by providing empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Kenntnisse

English Proficiency (C1)

Customer-focused communication

Technical troubleshooting

Digital literacy

Tools

Ad platform tools

Jobbeschreibung

Cross Border Talents is seeking a Customer Operations Specialist to support SMBs growing their digital presence across major global social media platforms. You will handle pre-sales and post-sales advertising inquiries via chat, email, and phone, troubleshoot platform tools, and optimize client accounts.

Based in Portugal, the role offers a structured onboarding, paid training, and a competitive monthly base package with additional benefits such as private health and dental insurance.