Hebrew Speakers Customer Support Representative

Cbtalents; Lisboa; Presencial; EUR 10 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Healthcare & Dentalcare

Work in Home Office

Airport pick-up for candidates abroad

Flight refund after 9 months

Accommodation provided

Resumo da oferta

A customer support firm is seeking a Hebrew Speakers Customer Support Representative in Lisbon, Portugal. The role involves providing multi-channel support to SMB clients, resolving issues, and enhancing client experiences. Candidates must have excellent communication skills and a high school diploma. Benefits include remote work options and private healthcare. This is a great opportunity for those passionate about customer service, with career growth potential.

Qualificações

• Must speak Hebrew.
• Valid work permit in Portugal or EU passport required.

Responsabilidades

• Provide support to SMB clients via chat, email, and phone.
• Identify trends and solve problems for multiple clients.
• Resolve customer issues effectively and timely.
• Identify trends and resolve issues for multiple SMB clients.
• Provide product insights and feedback to engineering.

Conhecimentos

Great communication

Aptitude for problem-solving

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Hebrew Speakers Customer Support Representative

About the job Hebrew Speakers Customer Support Representative

You are Hebrew speaker and you are a Social Media addict? We are recruiting Customer Delight for Social Media - Hebrew speaking to Lisbon in Portugal.

• Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;
• Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
• Provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify trends and solve problems facing multiple SMB clients;
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
• Provide vital product insights and feedback from customers to engineering.

What you need to know to have a chance of getting this job :

• Great communication
• Aptitude for problem-solving
• High school diploma or equivalent (mandatory)
• Valid work permit in Portugal or Eu passport

You will benefit :

• Work in Home Office based in Portugal
• Work schedule : Monday to Sunday 8h per day with 2 days off per week // Rotating shift & Days off
• Private Heathcare & Dentalcare from contract signature
• Stable work and career progression;

And for candidates abroad

• Airport Pick-up
• Flight refund after 9 month in the company
• Accommodation in a room in a flat shared with others employees