Polish-Speaking Customer Success & Support Pro

Tp Portugal; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

Tp Portugal is seeking a Customer Service Representative for Social Media in Lisbon. You will support SMBs across chat, email and phone, help grow their advertising presence, and ensure a high-quality customer experience through proactive issue resolution.

Fluent Polish (C2) and strong English (C1) are required, along with basic computer skills. Availability includes weekends in a rotating schedule.

Qualifications

• Polish (C2) fluent, both written and spoken.
• English proficiency at C1 or higher.
• Basic computer skills; coding is a plus.
• Empathetic, helpful attitude with strong interpersonal skills.
• Willingness to work a rotating schedule, including weekends.

Responsibilities

• Provide multi-channel support (chat, email, phone) to SMBs to help them grow across social media platforms.
• Support and expand the self-serve advertising base for clients in online/digital advertising.
• Deliver pre and post-sales support to enhance customer experience.
• Identify and resolve issues, including technical bugs and ad delivery problems.
• Communicate progress to clients in a timely and proactive manner.
• Provide product insights and feedback to engineering based on client input.

Job description

Tp Portugal is seeking a Customer Service Representative for Social Media in Lisbon. You will support SMBs across chat, email and phone, help grow their advertising presence, and ensure a high-quality customer experience through proactive issue resolution.

Fluent Polish (C2) and strong English (C1) are required, along with basic computer skills. Availability includes weekends in a rotating schedule.