SMB Digital Ad Success Specialist

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

Paid onboarding

Job summary

Cross Border Talents in Portugal is seeking a Customer Operations specialist to empower SMBs growing their digital presence across major global social media platforms. You will support business clients via Chat, Email, and Phone with pre-sales and post-sales advertising inquiries, tool troubleshooting, and account optimization.

The role requires C1 level English, a customer-focused and empathetic communication style, and strong digital literacy.

Qualifications

• C1 level English proficiency (written and spoken).
• Customer-focused, empathetic and professional communication.
• Ability to troubleshoot ad platform tools and manage client inquiries.
• Digital literacy and quick learning ability.

Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT by delivering empathetic and efficient support.
• Handle sensitive account information securely and manage client communications.

Skills

C1 English Level

Customer-focused communication

Troubleshooting ad tools

Digital literacy

Job description

Cross Border Talents in Portugal is seeking a Customer Operations specialist to empower SMBs growing their digital presence across major global social media platforms. You will support business clients via Chat, Email, and Phone with pre-sales and post-sales advertising inquiries, tool troubleshooting, and account optimization.

The role requires C1 level English, a customer-focused and empathetic communication style, and strong digital literacy.