Customer Operations Specialist: Ad Campaign Support

Cross Border Talents; Barreiro; Vor Ort; EUR 13.000 - 15.000; Vollzeit

Benefits dieser Stelle

Private health and dental insurance

Paid onboarding and product training

Daily meal allowance

Zusammenfassung

Cross Border Talents is seeking a Customer Operations professional to support SMB clients growing their digital presence across major global social platforms. You will assist via Chat, Email and Phone with pre-sales and post-sales inquiries, troubleshooting, and account optimization.

Required is C1 level English, customer-focused communication, and strong problem-solving skills to handle ad platform tools and inquiries.

Qualifikationen

• C1 English written and spoken.
• Customer-focused, empathetic and professional communication.
• Ability to troubleshoot ad platform tools and manage inquiries.
• Digital literacy and quick learning ability.

Aufgaben

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT by providing empathetic and efficient support.
• Handle sensitive account information securely and communicate professionally.

Kenntnisse

C1 English proficiency

Customer-focused communication

Troubleshoot ad platform tools

Digital literacy

Jobbeschreibung

Cross Border Talents is seeking a Customer Operations professional to support SMB clients growing their digital presence across major global social platforms. You will assist via Chat, Email and Phone with pre-sales and post-sales inquiries, troubleshooting, and account optimization.

Required is C1 level English, customer-focused communication, and strong problem-solving skills to handle ad platform tools and inquiries.