Digital Ad Support Specialist - Europe SMB

Cross Border Talents; Coimbra; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Private Health & Dental Insurance

Meal Allowance

Holiday and Christmas allowances

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking an Operations Customer Expert to join a multicultural team. You will support SMBs across Europe, helping optimize their digital advertising presence, manage self-serve tools, and achieve high campaign performance through chat, email, and phone channels.

The role emphasizes high CSAT standards, onboarding with comprehensive training, and a 12-month contract with the opportunity for permanent employment.

Qualifications

• Advanced to fluent written and spoken English (C1 minimum).
• Excellent interpersonal skills, empathy, active listening, and strong de-escalation abilities.
• Fast learner capable of managing multiple software systems and learning complex product tools.
• Ability to handle confidential client information with high integrity.

Responsibilities

• SMB Growth: Guide SMBs to leverage self-serve digital advertising solutions.
• Omnichannel Support: Resolve inquiries via chat, email, and phone.
• Product Optimization: Provide pre-sales and post-sales guidance on ad-management tools.
• CSAT & Experience: Maintain high customer satisfaction with warm, empathetic service.
• Issue Resolution: De-escalate issues with strong communication and problem-solving skills.

Job description

Cross Border Talents in Lisbon, Portugal, is seeking an Operations Customer Expert to join a multicultural team. You will support SMBs across Europe, helping optimize their digital advertising presence, manage self-serve tools, and achieve high campaign performance through chat, email, and phone channels.

The role emphasizes high CSAT standards, onboarding with comprehensive training, and a 12-month contract with the opportunity for permanent employment.